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Accessing Twitter on the Siebel eService Web Site

Both registered customers who enter a user name and password to access the Siebel eService Web site and anonymous customers who do not register on the Web site can access Twitter to discuss site content with other people.

In the Twitter applet on the home page, you can view the comments of other people. When you click the links in the Twitter applet, the Twitter Web site appears in a new browser window. If you have a Twitter account with a user name and password, then you enter these credentials in the new browser window. After entering your credentials, you can enter new comments, respond to comments, forward comments to other people, and designate comments as your favorite comments.

Developers can use client-side configuration that Twitter provides to hide the hashtag link and the Twitter icon at the top of the Twitter applet. For information about setting up the Twitter applet on the Siebel eService Web site, see Setting Up the Applet for Twitter.

To access Twitter on the Siebel eService Web site

1. Scroll down to the Twitter applet on the home page.
2. To enter a new comment that is not a response to an existing comment, click the hashtag link at the top of the Twitter applet.
3. To respond to an existing comment, hover your mouse over the comment, and click one of the following icons that appears:

• Single arrow icon. Click this icon to reply to the comment.
• Double arrow icon. Click this icon to forward the comment to other people.
• Star icon. Click this icon to designate the comment as a favorite comment of yours.

4. (Optional) If you want to view the Twitter page of the person who is associated with a comment, then click the name of a person in the comment or the image in the comment.
5. (Optional) If you want to access the home page of the Twitter Web site, then click the Twitter icon in the top right corner of the Twitter applet.