Siebel eService Administration Guide for Siebel Open UI > Using Siebel eService > Managing Service Requests on the Siebel eService Web Site >

Submitting Service Requests

Customers can submit service requests about issues that they encounter.

To submit a service request

1. Click the VIEW OR SUBMIT SERVICE REQUESTS link on the home page.

   Alternatively, you can click the Side Menu icon on any page, and select Service Requests.

   The Service Requests view appears.

2. Click the plus (+) icon.

   A new record for the service request is created in the list of service requests.

3. Enter information in the fields of the new record for the service request.