Siebel eService Administration Guide for Siebel Open UI > Workflows for Siebel eService > Workflows for Registration >

User Registration Initial Process Workflow

This workflow calls other workflows that complete the registration process for a customer. Figure 1 shows this workflow.

A customer calls this workflow by clicking the Create an account link or the Forgot Your Password? link in the Log In applet on the home page of the Siebel eService Web site.

Figure 1. Registration Initial Process Workflow

NOTE:  This workflow includes steps that apply to customer registration on Web sites other than the Siebel eService Web site for Siebel Open UI, such as the partner portal Web site. Because this guide documents the functionality for Siebel eService for Siebel Open UI, only the workflow steps that apply to the Siebel eService Web site for Siebel Open UI are included in the workflow description.

Workflow Description. This workflow performs the following actions:

1. User Registration Process OUI. This step calls the User Registration Process OUI workflow if the customer clicks the Create an account link in the Log In applet of the Siebel eService Web site. For more information, see User Registration Process OUI Workflow.
2. PUB Citizen User Registration Process. This step calls the PUB Citizen User Registration Process workflow if the customer clicks the Create an account link in the Log In applet of the Siebel Public Sector eService Web site. For more information, see PUB Citizen User Registration Process Workflow.
3. Check Declined. This step determines whether the customer's registration is accepted or declined during the registration process. If the customer's registration is accepted, then the workflow terminates.
4. Forgot Password Process CX. This step calls the User Registration Forgot Password (CX eService) workflow if the customer clicks the Forgot Your Password? link in the Log In applet of the Siebel eService Web site. For more information, see PUB Citizen User Registration Forgot Password Process Workflow.
5. PUB Citizen Forgot Password. This step calls the PUB Citizen User Registration Forgot Password Process workflow if the customer clicks the Forgot Your Password? link in the Log In applet of the Siebel Public Sector eService Web site. For more information, see User Registration Forgot Password (CX eService) Workflow.
6. Navigate to Homepage. This step navigates to the home page of the Siebel eService Web site if the customer's registration is declined during the registration process or if the customer's password assignment is complete.