Siebel eService Administration Guide for Siebel Open UI > Workflows for Siebel eService > Workflows for Cases >

PUB Citizen Create Case Activity Workflow

This workflow creates an activity record for a case record. Figure 14 shows this workflow.

A customer calls this workflow by clicking the plus (+) icon in the Activities applet of a case record on the Siebel Public Sector eService Web site.

Figure 14. PUB Citizen Create Case Activity Workflow

Workflow Description. This workflow performs the following actions:

1. Is New Record Pending. This step verifies that the new activity record is pending. This step calls the Invoke BC method of the SIS OM PMT Service business service. For more information about this method, see Siebel Order Management Infrastructure Guide.
2. IsNewRecord. This step determines whether the new activity record is pending.
3. Status Closed? If the new activity record is pending, then this step determines whether the case is closed by checking for a Closed value in the Status field of the case.
4. Re-open Case. If the case is closed, then this step calls the PUB Citizen Case Re-open workflow. For more information, see PUB Citizen Case Re-open Workflow
5. Refresh BC. This step updates the business component for the case to indicate the case is now open. This step calls the Refresh Business Component method of the SIS OM PMT Service business service. For more information about this method, see Siebel Order Management Infrastructure Guide.