Siebel eService Administration Guide for Siebel Open UI > Using Siebel eService > Obtaining Program Information on the Siebel eService Web Site >

Searching the Knowledge Database for Program Information

Customers can search the knowledge database for information about all programs. The knowledge database includes information about programs, news articles about programs, and frequently asked questions (FAQs) about programs. If customers want to search the knowledge database for information about a specific program, then they can review program information. For more information, see Reviewing Program Information.

To search the knowledge database for program information

1. Click the ASK A QUESTION link on the home page.

   A search view appears.

2. If you know the ID of the document that you want to find, then complete the following steps:
   1. In the text field, enter the ID of the document.
   2. Click Search.

      A dialog box showing the document content appears. You can close the dialog box after you review its contents.

3. If you do not know the ID of the document that you want to find, then complete the following steps:
   1. In the text field, enter text about the subject for which you want information.
   2. (Optional) Click the Specified Languages link, and select the check boxes for the languages of the documents that you want to appear in your search results.
   3. Click Search.

      Information that meets your search criteria appears in the Results applet. Values to further restrict the number of result records appear in the Filters applet. The Start Over link appears below the field in which you enter text about the subject of the search.

   4. (Optional) If you want to further restrict the number of the result records, then click the links for the appropriate values in the Filters applet.

      You can click the Clear icon to clear your selections.

   5. (Optional) If you want to perform another search, then click the Start Over link, and repeat Step a through Step d.
   6. Click the link for the title of the appropriate record in the Results applet.

      A dialog box showing details about that record appears. You can close the dialog box after you review its contents.