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Tasks for Customers on the Siebel eService Web Site

Siebel eService provides a Web site where customers can access service information. They can view more details on the Web site by clicking icons and drilling down on links.

Customers can perform the following tasks on the Siebel eService Web site:

• Log in. Customers who do not register on the Siebel eService Web site can view only certain sections of the Web site, such as company contact information. They can register on the Web site to create their profiles, and then gain access to additional functionality on the Web site, such as functionality to create and submit service requests and to update their profiles. For more information, see Registering on the Siebel eService Web Site and Accessing the Siebel eService Web Site.

  Customer service representatives can use Siebel Call Center to register customers on the Siebel eService Web site.

• Navigate in the Web site. Customers can click the Side Menu icon on any page, and then select an item in the drop-down list to navigate in the Web site. Also, links to access site functionality appear on the home page. Customers can display these links as records in a list (the List mode) or in tiles of a carousel (the Card mode). They click these links to navigate to a Web page where they can perform a task. If a link appears in a tile, they must click in the tile to select it before they click the link.

  Parts of the Web site include records that can appear in carousels, such as office records in the Locate Office view and attachment records for service requests. Customers can click the arrow icons to navigate through the tiles in the carousel.

• Manage user profiles. Customers who register on the Siebel eService Web site can update their profile information and passwords. For more information, see Updating User Profiles.
• Obtain program information. Customers can review program information. Program information includes news articles and frequently asked questions (FAQs) about programs. For more information, see Obtaining Program Information on the Siebel eService Web Site.
• Find office locations. Customers can find the company office locations that are nearest to them so that they can conveniently communicate with the people in these offices. They can view information about offices, such as postal addresses, phone numbers, and fax numbers. For more information, see Finding Office Locations of the Web Site Host.

  Application administrators can link search results for office locations to map services so that customers can view applicable directions and a map from an online map service provider.

• Send email to your company. Customers can communicate through email with your company. For more information, see Sending Email to the Web Site Host.
• Use Twitter. Customers can use Twitter to communicate with your company and with other users of the Siebel eService Web site. For more information, see Accessing Twitter on the Siebel eService Web Site.
• Manage service requests. Customers who register on the Siebel eService Web site can submit, add updates to, and track service requests about issues that they encounter. For more information, see Managing Service Requests on the Siebel eService Web Site.