Siebel eService Administration Guide for Siebel Open UI > Using Siebel eService > Accessing the Siebel eService Web Site >

Obtaining a New Password

If registered customers forget their passwords, then they can obtain new passwords. Siebel eService automatically creates these new passwords, and customers can change these passwords after they use them log in to the Siebel eService Web site.

To obtain a new password

1. Click the Forgot Your Password? link in the Log In applet on the home page.

   The Forgot Password form appears.

2. Enter information in the form, and click Submit.

   The Challenge Question form appears.

3. Enter information in the form, and click Submit.

   If the your answer to the challenge question is correct, then the Assign Temporary Password form appears.

4. Note your temporary password, and click Close.

   The home page appears again.