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Administration Guide for Oracle Billing Insight > Command Center Jobs and Configuration Parameters > Billing Jobs >

LoadExternalCSRUsers Job

You create and configure a LoadExternalCSRUsers job to load an input file with the new Assisted Service application users from an external authentication system, such as single-sign, to Oracle Billing Insight.

Include the following header line in the input file:

userName,firstName,lastName,role,email,language

The load input file requires the following minimum information, in CSV format:

  • User ID
  • First Name Last Name
  • Role
  • Email Address

The load input file can contain the following optional fields:

  • Preferred Language

The following example shows the format for a record in an input file:

democsradmin,CSRAdmin,SSODemo,CSRAdministrator,CSRAdmin@example.com,en_US

Parameters for Configuring the Scanner Task

Table 18 displays the configuration parameters for the Scanner task.

Table 18. Parameters for Configuring the Scanner Task
Parameter
Description

Input File Path

The path where the Scanner can find the input file with the new agent users provided by the external single-sign on system.

Input File Name

The name of the input data file for the task, located in the input file path. The default value is *.* for any file name.

Output File Path

The path where the Scanner moves the input file for use by the LoadExternalCSRUsers task and renames the input file with a timestamp.

Parameters for Configuring the LoadExternalCSRUsers Task

Table 19 displays the configuration parameters for the LoadExternalCSRUsers task.

Table 19. Parameters for Configuring the LoadExternalCSRUsers Task
Parameter
Description

Use the output file from Scanner task.

Uses the output file from Scanner task. This parameter is preconfigured.

The email address of your company's administrator.

The email address of your company's administrator.

Specify the name of the plug-in to use, if applicable.

Specify the name of the plug-in to use, if applicable.
    
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