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Administration Guide for Oracle Billing Insight > Configuring the Payments Module >

About Email Notifications

Email can be sent to customers to notify them of an action regarding a payment and about enrollment status. The customer email jobs are described in Table 60.

Table 60. Email Notification Jobs
Job
Description

pmtRecurringPayment
Sends email notification when a payment is scheduled by a recurring payment, and when the recurring payment expires.

pmtPaymentReminder

Reminds the customer when a payment is about to be made, when a payment has been successful, when a payment has failed, and when a payment has been returned.

pmtCreditCardExpNotify

Notifies customers that their credit card is about to expire.

pmtAllCheckTasks

Email can also be sent to the payment administrator indicating whether payment jobs have finished successfully. Job status email is optional. It can be disabled for each payment gateway during payment gateway configuration.

The email message format and content are controlled by the email template files. The path to the template files is defined by the Email template status notification parameter in Payment Settings. The default templates are stored in the following directory:

  • UNIX. $EDX_HOME/config
  • Windows. %EDX_HOME%\config

The default email template files must be customized, which is usually done by Oracle Professional Services during the installation. For more information, contact your development team or your Oracle sales representative to request assistance from Oracle's Professional Services.

    
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