Self-Service Application Guide for Oracle Billing Insight > Overview of the Self-Service Application >

Self-Service Application User Roles

The Self-Service application use cases are available to users based on their assigned role and the privileges associated with the role, as well as their position in a hierarchy, if any (business users only).

Oracle Billing Insight preconfigures the following user roles for accessing the Self-Service application:

• Admin. A business administrator for a company who is responsible for managing company-related data, managing business and billing hierarchies, and creating and managing Self-Service application users.

  The first Admin is created by an Assisted Service administrator. The initial Admin can create new users, including additional Admins.

• Manager. A business manager, typically assigned to a billing account in the hierarchy and able to see billing data from that position to the bottom of the hierarchy tree.

  Manager users are created by an Admin.

• PayerManager. A business user who can make and manage payments on billing data from that position to the bottom of the hierarchy tree.

  PayerManager users are created by an Admin.

• Subscriber. A business user, typically assigned at the service agreement level, who can see from that level to the bottom in the hierarchy tree.

  Subscriber users are created by an Admin.

• User. All consumer users are automatically assigned the User role, which lets them make payments and manage their own accounts.

  Users self-enroll in the Self-Service application.

Agents, such as customer service representatives, can also access the Self-Service functionality and data on behalf of customers from within the Assisted Service application. For each user, the agent can see the same functions and data that the user can, with the same privileges as the user's assigned role. For details, see Assisted Service Application Guide for Oracle Billing Insight.

For details on the application functionality that each user role can access (privileges), see Implementation Guide for Oracle Billing Insight.

Sample Self-Service application Dashboard pages are included for the following user roles:

• Sample Dashboard for the Admin Role (B2B)
• Sample Dashboard for the Subscriber Role
• Sample Dashboard for the User Role With a Postpay Account
• Sample Dashboard for the User Role With a Pre-Pay Account

Sample Dashboard for the Admin Role (B2B)

Figure 1 shows a sample Self-Service Dashboard for the business Admin role.

Figure 1. Sample Dashboard for the Admin Role

Sample Dashboard for the Subscriber Role (B2B)

Figure 2 shows a sample Self-Service Dashboard for the business Subscriber role.

Figure 2. Sample Dashboard for the Subscriber Role

Sample Dashboard for the User Role (B2C Postpay Account)

Figure 3 shows a sample Self-Service Dashboard for the User role for a consumer user with a postpay account.

Figure 3. Sample Dashboard for the User Role With a Postpay Account

Sample Dashboard for the User Role (B2C Pre-Pay Account)

Figure 4 shows a sample Self-Service Dashboard for the User role for a consumer user with a prepay account.

Figure 4. Sample Dashboard for the User Role With a Pre-Pay Account