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Synchronizing Single Sign-On or LDAP User Profile Information with Oracle Billing Insight

You must synchronize key user information between the external identity management system (the system of record for users) and Oracle Billing Insight. You can synchronize in real-time using a set of Web Services or in batch using Command Center jobs.

The LoadExternalB2B, LoadExternalB2C, and LoadExternalCSR Command Center jobs synchronize users into Oracle Billing Insight using an input file. For details on configuring and running the load jobs appropriate for your implementation, see Administration Guide for Oracle Billing Insight.

Table 2 shows the required and optional user information when synchronizing an external identity system with Oracle Billing Insight.

Table 2. Required and Optional User Information When Synchronizing From an SSO or LDAP
User Type
Required Information
Optional Information

Business

Required information for business user updates:

  • User ID
  • First Name
  • Last Name
  • Role
  • Email Address
  • Company ID

Optional information for business user updates:

  • Preferred Language
  • Mobile Phone Number for SMS
  • Mobile Carrier for SMS
  • Brand (To determine which CSS file to use for the UI look and feel)

Consumer

Required information for consumer user updates:

  • User ID
  • First Name Last Name
  • Role
  • Email Address
  • Biller ID
  • Billing Account Number

Optional information for consumer user updates:

  • Preferred Language
  • Brand (To determine which CSS file to use for the UI look and feel)
  • Mobile Phone Number for SMS
  • Mobile Carrier for SMS

Assisted Service

Required information for Assisted Service user updates:

  • User ID
  • First Name Last Name
  • Role
  • Email Address

Optional information for Assisted Service user updates:

  • Preferred Language

    
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