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Implementation Guide for Oracle Billing Insight > Using and Customizing Email and SMS Notifications > Customizing the Content of NotificationsOracle Billing Insight provides email and SMS notification templates for each type of message it supports. You can customize some notification content for your organization by updating the notification properties file contained in the application resource bundles and regenerating the template XSL files using the automated template generator. The notification properties file contains the strings and text used in the composition of messages. Oracle Billing Insight can send notifications to users based on enrollment events as well as various Self-Service lifecycle events, such as when a new bill is ready for viewing online, a payment is due, scheduled, sent, and so on. Notifications are classified into batch and instant notifications, based on whether the notification is generated by a batch job defined and run in the Command Center or a user's action. You customize email and SMS notifications separately. If you have localized your Oracle Billing Insight applications, then be sure to update the corresponding notification property file for each language (if appropriate). For more information about localization, see Localizing the User Interface. To customize the content of email or SMS notifications
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