Implementation Guide for Oracle Billing Insight > Customizing User Management >

Deactivating and Reactivating the Bootstrap User

You can deactivate and reactivate the bootstrap user ID in the Assisted Service application and in the Command Center when needed. You control bootstrap user access to each of these application independently using SQL scripts.

The bootstrap user ID and password are created during the installation of Oracle Billing Insight, and enable you to create administrative users in the Command Center and Assisted Service applications.

The Payment Card Industry Data Security Standard (PCI DSS) requires that you disable the bootstrap user ID after creating administrator users in these applications.

Command Center Application

Follow these steps to deactivate or reactivate the bootstrap user ID in the Command Center application.

To deactivate or reactivate the bootstrap user ID in the Command Center application

1. Log into the Oracle Billing Insight instance using SQL*Plus, not as SYSDBA:

   OLTP schema user_name/OLTP schema password@EBILL TNS name

   where:

   • OLTP schema user_name is the name of the OLTP schema user.
   • OLTP schema password is the password of the OLTP schema user.
   • EBILL TNS name is the TNS name for the Oracle Billing Insight instance.
2. To deactivate the bootstrap user, run the following command:

   SQL>exec EDX_PKG_BOOTSTRAPUSER.DISABLE_CC_DEFAULT_ADMIN

   SQL>commit;

   To reactivate the bootstrap user, run the following command:

   SQL>exec EDX_PKG_BOOTSTRAPUSER.ENABLE_CC_DEFAULT_ADMIN

   SQL>commit;

Assisted Service Application

Follow these steps to deactivate or reactivate the bootstrap user ID in the Assisted Service application.

To deactivate or reactivate the bootstrap user ID in the Assisted Service application

1. Log on to the Oracle Billing Insight instance using SQL*Plus (not as SYSDBA):

   OLTP schema username/OLTP schema password@EBILL TNS name

   where:

   • OLTP schema username is the name of the OLTP schema user.
   • OLTP schema password is the password of the OLTP schema user.
   • EBILL TNS name is the TNS name for the Oracle Billing Insight instance.
2. To deactivate the bootstrap administrator's ID, run the following command:

   SQL>exec EDX_PKG_BOOTSTRAPUSER.DISABLE_CSR_DEFAULT_ADMIN

   SQL>commit;

   To reactivate the bootstrap administrator's ID, run the following command:

   SQL>exec EDX_PKG_BOOTSTRAPUSER.ENABLE_CSR_DEFAULT_ADMIN

   SQL>commit;