Creating Front of House Loyalty and Stored Value Buttons

You can create buttons on a page for the loyalty and stored value functions.

1. In the EMC, select the Enterprise, property, or revenue center, click Configuration and Page Design.
2. Open the Front of House page on which to place loyalty and stored value buttons.
3. On the Edit tab, select the page area in which to define the loyalty and stored value functions (typically the payment or function area).
4. Click Button.
5. On the General sub-tab, select the appropriate function from the Type drop-down.

   • Loyalty Function

   • Stored Value Function

6. Click the black arrow beneath the Type drop-down.
7. Select either iCare Loyalty or iCare Stored Value, and click OK.
8. On the Loyalty or Stored Value Operation Selection dialog, select the appropriate Module Type (iCareLoyaltyModule or iCareSVCModule), select the appropriate function in the Functions drop-down, and click OK.
9. Position and size the button on the page. Use the Style arrow to change the color.
10. In the Legend field, enter the button name and click Save. The following tables list the loyalty and stored value button names and functions.

    Buttons marked with an asterisk (*) are only available with Gift and Loyalty; these functions are not available with third party payment providers. Do not use the Look Up Patron operation as it is not functional alone. Instead, see Setting Loyalty Options for information about lookup methods.

    Table 22-9 Loyalty Buttons

    Button Name	Function
    Balance Inquiry	Request a points balance for a loyalty account.
    Unique Items Inquiry*	Request a list of unique menu items that have been ordered on a program associated with a loyalty account.
    Issue Points	Issue points to a loyalty account.
    Coupon Inquiry	Request a list of coupons that are available for a loyalty account.
    Redeem Coupon	Redeem a coupon to apply towards the balance of a guest check.
    Issue Coupon	Issue an ad hoc coupon from Gift and Loyalty to a guest loyalty account.
    Transfer Loyalty Account	Transfer the points balance and customer personal information associated with one loyalty account number to another loyalty account.
    Apply Card to Check*	The Apply Card to Check function sends an Apply request to Gift and Loyalty for the account number. Based upon Gift and Loyalty configuration, the workstation operator can select the following actions: Apply Coupon Redeem Points Redeem Stored Value Card (SVC) Apply Coupon and Redeem SVC Issue Points The Apply Card to Check function requires a special configuration to share data between the Loyalty and Stored Value modules. To configure the Apply Card to Check button, on the General tab in the Text field, enter the SVCModule Name and Record Number. Use the format SVCModuleName:RecordNumber to process SVC actions associated with this function. You can find the Record Number and Module Name in EMC by highlighting the enterprise, selecting Setup, and then selecting Stored Value Module. A property can load more than one type of loyalty module, although Oracle does not recommend doing so. If the property uses multiple loyalty modules, manually enter the module name in the Arguments field for the second module.

    Table 22-10 Stored Value Buttons

    Button Name	Function
    Balance Inquiry	Request the current monetary value for a stored value account or gift card.
    Issue SVC	Issue one stored value account number for a dollar value that is determined at the time of purchase.
    Issue Multiple SVCs*	Issue multiple stored value account numbers for a dollar value that is determined at the time of purchase.
    Activate SVC	Activate one stored value account. The application prompts the workstation operator to enter the pre-defined dollar value for validation.
    Activate Multiple SVCs*	Activate multiple stored value account numbers for a dollar value that is determined at the time of purchase. The application prompts the workstation operator to enter the pre-defined dollar value for validation.
    Reload	Add funds to an existing stored value account.
    Transfer	Transfer the funds and customer personal information (if applicable) associated with one stored value account to another stored value account.
    Authorize	Authorize a gift card for use as payment on a guest check.
    Redeem	Pay a guest check balance using a gift card.
    Cash Out	Obtain a cash payment for any remaining balance on a stored value account.
    Redeem SVC/Issue Points*	The Redeem SVC/Issue Points function combines the Redeem SVC and Loyalty Issue Points functions. The application prompts the workstation operator to redeem a gift card, and then automatically issues points. The Redeem SVC/Issue Points function requires a special configuration to share data between the Loyalty and Stored Value modules. To configure the Redeem SVC/Issue Points button, on the General tab in the Text field, enter the LoyaltyModule Name and Record Number. Use the format LoyaltyModuleName:RecordNumber to process loyalty actions associated with this function. You can find the Record Number and Module Name in EMC by highlighting the Enterprise level, clicking Setup and Loyalty Module. A property can load more than one type of stored value module, although Oracle does not recommend doing so. If the property uses multiple stored value modules, manually enter the module name in the Arguments field for the second module.

11. Repeat the preceding steps to create buttons for each of the loyalty and stored value functions listed in the tables.