Voiding Points on a Re-opened Check

To allow workstation operators to void loyalty points issued on re-opened guest checks, the check number must remain the same after reopening a check. By default, a guest check number increments each time a workstation operator re-opens the check, preventing the voiding of points due to check numbering mismatch.

1. In the EMC, select the revenue center, click RVC Parameters and Options.
2. Select 37 - Keep The Same Check Number When a Check is Reopened. This allows a re-opened guest check to retain its original guest check number. When you deselect this option, Simphony assigns a re-opened guest check to a new check number.
3. Click Save.