Setting up your password recovery information

Note: The password recovery feature is available only if your study has been configured to allow it.

Password recovery information is used to confirm your identity if you need to change an expired password or if you forgot your password and want to reset it.

1. In the upper-right corner of the main user interface window, click the picture or user name.

   The Change Password page appears. For a description of the fields on this page, see Change Password page—For InForm users.

2. In the Change Password section, do one of the following:
   • Leave the Change Password section blank to keep your current password.
   • Change your password. For more information, see Changing your password.
3. In the Confirmation question 1 drop-down list, select a security question.
   • What is your mother’s maiden name?
   • What is the name of your pet?
   • What is the city of your birth?
   • What is your favorite color?
4. In the Confirmation question response 1 field, type the answer to Confirmation question 1.

   You must provide an answer to the question.

   • The answer is case-insensitive.
   • Leading and trailing spaces are ignored.
5. In the Confirmation question 2 drop-down list, select a security question.

   You cannot select the same question more than one time.

   • What is your mother’s maiden name?
   • What is the name of your pet?
   • What is the city of your birth?
   • What is your favorite color?
6. In the Confirmation question response 2 field, type the answer to Confirmation question 2.

   You must provide an answer to the question.

   • The answer is case-insensitive.
   • Leading and trailing spaces are ignored.
7. Click Submit.