Resetting your password

If you forget your password, you can use the password recovery information you entered to reset your password. After the InForm application confirms your identity, an email message with a temporary password and instructions on how to activate your account is sent to you.

The security questions that appear on the page are the ones you selected when setting up your password recovery information. For more information, see Setting up your password recovery information.

1. Open the InForm Login page.
2. In the User Name field, type your user name.
3. Click the Forgot Your Password link.

   The Reset Your Password page appears. For a description of the fields on this page, see Reset Your Password page.

4. In the Answer 1 field, type the answer to Question 1.

   You must provide an answer to the question.

   • The answer is case-insensitive.
   • Leading and trailing spaces are ignored.
5. In the Answer 2 field, type the answer to Question 2.

   You must provide an answer to the question.

   • The answer is case-insensitive.
   • Leading and trailing spaces are ignored.
6. Click Reset Password.

   If the answers you enter are not correct, they continue to display, and you have to modify them.

   If the answers you enter are correct, the InForm application confirms your identity, and the Reset Your Password Confirmation page appears. This page contains a message informing you that a temporary password has been emailed to you.

   Note: The email subject is Reset Password Notification. The message text contains your temporary password and instructions on how to access your account.

7. Click Return to Log-In screen.
8. Use the temporary password to log in to the InForm application.

   For more information, see Logging in to the InForm application.

   Note: The temporary password is case-sensitive.

9. Change the temporary password, and use the new password for subsequent logins.

   For more information, see Changing your password.