Purpose: Use this screen to review all activity that has taken place for all items on a delivery, pickup, or ship to store order, regardless of whether the order is currently open or assigned to your store location for processing.
How to display this screen: Click the View Order History button in the upper right of the View Order Information Screen.
Information on this screen:
• Order #
For each item:
• Request ID: A unique number to identify each order as it is submitted to the system for processing. A single order can include more than one request ID if items on the order were submitted at different times
• Line #: A unique number to identify each item on the order in the system
• Req. System Line #: The line number assigned by the originating system to identify the item on the order
• Item
For each activity:
• Quantity: The total number of units affected by the activity
• Status: The status of the item after the activity. For example, when you ship an item on a delivery order, the status changes from Picked to Fulfilled
• Date / Time: The date and time when the activity took place (The date and time might not be your local date and time, if Store Connect runs from a server in a different time zone. For example, if your store location is on Eastern Standard time, and Store Connect runs on a server that is on Pacific time, the date and time displayed might be earlier than the current time in your location.)
• Location: The code and description of the location where the activity took place
• User: The user ID of the person who performed the activity. The user might also be:
• SYSTEM if the system performed the activity automatically
• CWS if the activity was submitting the order from the originating system
• Reason: Possible reasons displayed here include:
• Reason description: The description of the cancellation reason selected when an associate canceled the line in Store Connect, or closed a line on a ship to store order in Store Connect
• Note: The status reason note, if any, passed in a status update message (for example, when canceling an order)
• Under Review: The current setting of the Under Review indicator, indicating:
• Yes = the order is under review
• No = the order is eligible for fulfillment
• Address Change Applied: Indicates the shipping address was updated. Click View to open the View Order History Detail - Address Change Window where you can review the old and new shipping address.
The initial setting of this indicator is listed for each item’s first history record, when the order line was created.
Note: The Under Review setting does not apply to ship to store orders.
• Private Data Anonymized: The customer’s name, address, phone number, and email address have been removed and replaced by asterisks. See Why is a customer’s name, address, and other information replaced by asterisks? for a discussion.
• Reject - reason description: The description of the reject reason selected when an associate rejects the item in Store Connect
• Auto-canceled: auto-cancel reason: Indicates the auto-cancel reason code used to cancel an unclaimed pickup order line if auto-cancellation is enabled.
• Pickup By Date: Indicates the Pickup By Date assigned, either automatically when the order is eligible for pickup, or when the existing date is changed by a user or web service update.
• Pickup By Date Removed: Indicates that the Pickup By Date has been removed due to a status change when the line is picked up. rejected, or canceled.
If none of the above apply, then the Reason column is blank.
• Tracking: Used only for the shipment of a delivery order, or the shipment or transfer of a ship to store order. Can include:
• Carrier: The description of the Carrier for the shipment or transfer.
• Tracking #: The tracking number for the shipment or transfer.
• Carton #: The carton number assigned by the originating location to identify the shipment or transfer of merchandise for a ship to store order.
• Details: If the Reason is Address Change Applied, you can click View to open the View Order History Detail - Address Change Window, where you can review the old and new shipping address.
Splitting lines? Depending on the configuration set up by your system administrator, it’s possible for a single order line to split into multiple lines if, for example:
• Store Connect couldn’t find a single location that could fulfill the entire requested quantity of a line on a delivery order, so it assigned a partial quantity to two store locations
• The location originating a ship to store order shipped each unit separately for a single order line
Example: When a line splits, you might see two entries for the same request ID and line number, such as:
• one entry follows the order line from New Order status to Intransit status: this is the original line at creation
• another entry begins at Intransit status: this is the new line created when the splitting occurs
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