View Order History Detail - Address Change Window

Purpose: Use this window to review the changes made to the shipping address on a delivery order. The old ship to address displays on the left side of the window and the new updated ship to address displays on the right side of the window with the changes indicated in red for comparison.

Submitting address changes: A store associate with authority to edit the shipping address can update the address using the Edit Shipping Address Window. In order to update the shipping address, the delivery order must be in a polled, accepted, picked, or open status.

Note:         See Why is a customer’s name, address, and other information replaced by asterisks? for information on why the customer’s actual name, address, or phone number might not be displayed.

How to display this window: Click View next to an address change order history activity line on the View Order History Screen.

Fields at this window

Field

Description

User

The user ID of the person who performed the activity.

Date / Time

The date and time when the shipping address change was performed. The date and time might not be your local date and time, if Store Connect runs from a server in a different time zone. For example, if your store location is on Eastern Standard time, and Store Connect runs on a server that is on Pacific time, the date and time displayed might be earlier than the current time in your location.

Old Ship To

The ship-to name and address before applying the change. Includes:

•         name: prefix (such as Mr. or Dr.), first name, middle name, last name, and suffix (such as Jr. or Esq.)

•         company name

•         first address line

•         apartment, unit, or suite number (prefixed by the label Apt / Suite)

•         address line 2

•         address line 3

•         address line 4

•         city, state, postal or zip code, country code

•         daytime phone number (prefixed by the label Day:)

•         evening phone number (prefixed by the label Eve:)

•         email address

Note:          Not all of the information above might be available for each customer.

New Ship To

The ship-to name and address with the changes indicated in red. Includes the same name and address fields as the Old Ship To.

 

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