Order Broker Integration

Order Broker: Integration with the Order Broker module in Oracle Retail Order Broker supports fulfilling orders across the enterprise.

Use the Order Broker integration to:

• broker backorders: automatically send backordered lines to the Order Broker module in Oracle Retail Order Broker, so the orders can be assigned to store locations for fulfillment.

• receive retail pickup or delivery orders from Oracle Retail Order Broker: receive and fulfill orders in Oracle Retail Order Management System that originated in an external retail location.

• send ship-to-store orders to Oracle Retail Order Broker: ship orders to an external retail location for customer pickup if the merchandise is not already available at that location.

• send store pickup orders to Oracle Retail Order Broker: notify an external retail location that has inventory available that a customer will pick up an order.

Version compatibility: Release 5.0 of Oracle Retail Order Management System is compatible with release 5.0 or higher of Oracle Retail Order Broker. Integration with release 3.0 or 3.1 of Oracle Retail Order Broker is also supported, although features added since that release, such as the ability to send held orders to Oracle Retail Order Broker, are not available.

For more information: See:

• Oracle Retail Order Broker Integration Overview for background on integration between Oracle Retail Order Broker and Oracle Retail Order Management System

• Oracle Retail Order Broker/Oracle Retail Order Management System Configuration (Order Broker) for required setup in Oracle Retail Order Management System

• the Oracle Retail Order Broker Operations Guide (release 5.0 or higher) or Integrator’s Guide (release 3.0 or 3.1) for details on each request and response message, as well as details on logging and troubleshooting in Oracle Retail Order Broker

• the Oracle Retail Order Broker online help for step-by-step instructions on populating the Oracle Retail Order Broker database and on scheduling item and inventory imports

For information on Order Broker processing in Oracle Retail Order Management System, see:

• Brokered Backorders

• Retail Pickup or Delivery Orders

• Ship-to-Store Orders

• Store Pickup Orders

• Troubleshooting the Order Broker Integration

• Sample Order Broker Messages

• Order Broker Status Summary Table

• Working with Order Broker (WOBR)