No fulfilling location is displayed at the Work with Order Broker Screen

Is the Order Broker request’s status E (error), U (unfulfillable), C (Closed) or Z (canceled)? In this case, the order line will not be fulfilled through the Order Broker.

The status of the Order Broker request is Closed, but there have not been any shipments

Oracle Retail Order Management System changes the status of a brokered backorder request to C (closed) if you cancel it before it has been submitted to the Order Broker (when its status is R (ready)).

A backordered order line is not being submitted to the Order Broker for fulfillment

• Check that the order is eligible under the Rules for Submitting Backorders to the Order Broker

• Confirm that you have completed the Oracle Retail Order Broker/Oracle Retail Order Management System Configuration (Order Broker)

• Confirm that the customer is not flagged to Bypass reservation

• Confirm that the item has the OROB eligible flag selected

• If the order was previously in hold status and then released, use the BROKER periodic function or select the order for maintenance and then accept your maintenance session

I created a ship-to-store order, but it is not listed at the Work with Order Broker Screen or on the Order Inquiry screen in Oracle Retail Order Broker

Oracle Retail Order Management System does not send ship-to-store orders to the Order Broker until you generate the pick slip. See Ship-to-Store Orders for an overview.

The Order Broker returned an error

The error is displayed at the Display Order Broker History Screen. An error of Null response from OROB indicates that the OROB Account (K49) system control value is not set correctly.

See the Oracle Retail Order Broker Operations Guide for a list of possible errors that the Order Broker might return to a Submit Order request.

Will there be Order Broker records in error if the Oracle Retail Order Broker application is not running?

If Oracle Retail Order Management System sends a status inquiry request and does not receive a response from Oracle Retail Order Broker, the Order Broker records remain in their current status.

Where are messages logged between Oracle Retail Order Management System and Oracle Retail Order Broker?

Based on the XML Logging setting at the Event Logging screen in Oracle Retail Order Broker, messages can be logged in Oracle Retail Order Broker’s XML log file. This file is located on the Oracle Retail Order Broker application server. Logs from previous days are renamed with a date suffix in YYYY-MM-DD format (for example, xml.log.2012-08-27).

Retail pickup and delivery orders not created in Oracle Retail Order Management System

If the Send Inventory by Warehouse to OROB (L06) system control value is selected, Oracle Retail Order Management System does not send fulfillment requests to the Order Broker unless a OROB location is specified for the warehouse.