Printing the Return Reason Report (PRRR)

Purpose: Use this screen to generate the Return Reason Report, which you can use to review returns processed using various reason codes for a range of dates, including total units returned and dollar value. Your options in generating the report include:

• restricting the report to one return reason code, or including all codes

• listing the items that were returned

Report based on order line history: When you generate the report, you need to specify a date range for selection. The report includes returns processed within the date range you enter, regardless of when the order was first created. The return date is determined by the Order Line History record for the return. You can review order line history at the Display Order Line History Screen.

Note: If you use Working with Return Authorizations (WRTA), it is possible to create, receive, and credit a return on different dates. In this case, the date range is based on the date you receive the return, because that is when the Order Line History record is created.

Print Return Reason Report Screen

How to display this screen: You can display this screen by entering PRRR in the Fast path field at the top of a menu, or by selecting Print Return Reason Report from a menu.

Field	Description
Start date	Enter the first order date to include on the report. Must be on or before the End date, below. The report includes returns processed on that date or later, regardless of when the order was originally created. Based on the Date from the Order Line History table; see the Display Order Line History Screen for more information. Note: If you use Working with Return Authorizations (WRTA), this is the date you receive the return, which might differ from the date you create or credit the return authorization. Numeric, in user date format; required.
End date	Enter the last order date to include on the report. Must be on or after the Start date. See the discussion of the Start date, above, for more information. Numeric, in user date format; required.
Return reason	Optionally, enter a return reason code to limit the report to that code. If you leave this field blank, all return reason codes are eligible for inclusion on the report. Return reason codes are defined in and validated against the Return Reason table; see Establishing Return Reason Codes (WRTR) for more information. Alphanumeric, 1 position; optional.
Include item	Optionally, select this flag to have the report list the items that were returned. • Selected = The report lists the items returned. • Unselected = The report does not list items.

Completing this screen: To generate the Return Reason Report:

• Complete the Start date and End date to specify the range of dates to include on the report.

• Optionally, select a Return reason or the Include item flag.

• Select Print Report to submit the RET_RSN job, which generates the report.

Note: If there are no order lines that meet the selection criteria you enter, the job does not produce a report. No empty report is generated.

See the field descriptions above for more information.