Return Reason Report

How to print: Complete the Print Return Reason Report Screen.

For more information: See the sample report in PDF format.

Note: This report is also available as a spreadsheet file, which you can open in a spreadsheet application such as Microsoft Excel®. See Reports Available in Spreadsheet Format for more information.

Different report options: Depending on your selections at the Print Return Reason Report Screen:

Selections:		Report Generated
Return reason code	Include item	Return Reason Report by:
yes	yes	Code and Item
yes	no	Code
no	yes	Item
no	no	N/A (produces the Return Reason Report)

Contents:

• Date Range. The Start date and End date entered at the Print Return Reason Report Screen. The report includes returns processed on that date or later, regardless of when the order was originally created. Based on the Date from the return transaction in the Order Line History table; see the Display Order Line History Screen for more information.

NOTE: If you use Working with Return Authorizations (WRTA), this is the date you receive the return, which might differ from the date you create or credit the return authorization.

• Return Reason Code. From Establishing Return Reason Codes (WRTR).

• Return Reason Description. From Establishing Return Reason Codes (WRTR).

The following three fields are included only if you selected the Include item flag at the Print Return Reason Report Screen:

• Item.

• SKU. Included only if the item has SKUs.

• Item Description. The item description rather than the SKU description, even if the item has SKUs.

Calculated fields: The following fields are calculated for:

- detail entries: by item/SKU or return reason code, depending on your selections at the Print Return Reason Report Screen

- subtotals: by return reason code, if you selected the Include item flag at the Print Return Reason Report Screen

- grand totals

• Units Returned: The total number of units returned using the return reason code. If you use Working with Return Authorizations (WRTA), this total includes units that you have received, even if you have not yet credited the return and even if the return did not affect inventory. Returns you process by entering a negative quantity on an order are included in and increase this total.

• Amount Returned: The total value of the returns, based on the actual selling prices. The selling price of an item might be zero if it was a free gift or a component on a set.