Working with Customer Fraud Tables (WCFD)
Purpose: You can build several fraud tables on the system to evaluate customers to see if they are frauds, based on their:
• Names
• Addresses
• Postal codes
• Credit cards
• Checks
The system checks for fraudulent customers whenever you process a new order during order entry, or when you create a new customer through the Customer Maintenance table. When the system detects a fraud customer, based on the criteria you enter into the Customer Fraud table, the system places the customer's orders on hold and assigns a fraud reason code to the order.
Quotes: The system does not check for fraudulent customers until you convert a quote to an order; see Entering Pre-Order Quotes and Converting Quotes to Orders.
To create a customer fraud record: There are several ways you can create a customer fraud record:
• create a record using the Create Fraudulent Customer Screen.
Note: Adding a customer to the Customer Fraud table does not by itself add a “fraud” flag to the customer's Hold/bypass/fraud field. You can add a flag to this field through order entry, order maintenance, or by working with the Customer Sold To or Customer Bill To table (See Creating and Updating Sold-to Customers (WCST) and Creating and Updating Bill-to Customers (WCBT)).
• enter F in the Hold/bypass/fraud field for a sold to customer. If you flag a sold to customer as fraud, the system creates a customer fraud record for the sold to customer and a separate customer fraud record for each ship to customer associated with the sold to customer.
• enter F in the Hold/bypass/fraud field for a bill to customer. If you flag a bill to customer as fraud, the system creates a customer fraud record for the bill to customer only.
In this chapter:
• Work with Fraudulent Customers Screen
• Create Fraudulent Customer Screen
Work with Fraudulent Customers Screen
How to display this screen: Enter WCFD in the Fast path field at the top of any menu or select Work with Fraudulent Customers from a menu.
.
Field |
Description |
Match code |
A user-defined code that includes parts of the customer's name, company name, and address, which is used to identify duplicate (and fraud) customers. The structure of the match code is defined in the Match Code table; see Setting Up Match Codes (MMCH). Enter a full or partial match code and select OK to display customer fraud records in ascending match code order, beginning with your entry. Alphanumeric, 15 positions; optional. |
First name |
The customer's first name. Alphanumeric, 15 position; display-only. |
Last name |
The customer's last name. Enter a full or partial last name and select OK to display customer fraud records in ascending last name order, beginning with your entry. Alphanumeric, 25 positions, optional. |
Screen Option |
Procedure |
Create a fraudulent customer |
Select Create to advance to the Create Fraudulent Customer Screen. |
Change fraudulent customer information |
Select Change for a fraudulent customer to advance to the: • Change Fraudulent Customers Screen if the fraudulent customer was created using the Create Fraudulent Customer Screen. At this screen you can change any field except Sequence number, Match code, and the three Fraud codes. See Create Fraudulent Customer Screen for field descriptions. Note: If you change the address of a fraudulent customer here, the system updates the corresponding Sold To Customer record automatically. • Change Customer Screen if the fraudulent customer was created by placing Fraud in the Hold/bypass/fraud field in the Customer Sold to table. • Change Ship To Screen if the ship to is associated with a sold to that has Fraud in the Hold/bypass/fraud field in the Customer Sold To table • Change Bill To Customer Screen if the fraudulent customer was created by placing Fraud in the Hold/bypass/fraud field in the Customer Bill To table. |
Delete fraudulent customer information |
Select Delete for a fraudulent customer to delete it. Note: If you delete a customer from the Sold To Customer table, the system also deletes the corresponding record from the Customer Fraud table; however, if you delete a customer from the Customer Fraud table, the Sold To Customer record remains in the Customer table, but without the fraud status. |
Display fraudulent customers |
Select Display for a fraudulent customer to advance to the Display Fraudulent Customers Screen.You cannot change any information on this screen. See Create Fraudulent Customer Screen for field descriptions. |
Create Fraudulent Customer Screen
Purpose: Use this screen to add a customer to the Customer Fraud table.
How to display this screen: At the Work with Fraudulent Customers Screen, select Create.
:
Field |
Description |
Seq # (Sequence number) |
A number the system assigns to each fraudulent customer you create. Numeric, 7 positions; display-only. |
Match code |
A code that includes elements of the customer's name and address, which is used to identify duplicate or fraud customers. The system generates a match code when you finish creating a new customer fraud record. Alphanumeric, 15 positions; display-only. |
Fraud code 1 |
The first of three match codes, defined in the Customer Fraud table, that identifies the customer as fraudulent. A fraud match code exists for every customer in the Customer Fraud table. The system checks this table during order entry for the sold-to and bill-to addresses, and when you create a customer through customer maintenance. Alphanumeric, 15 positions; display-only. |
Fraud code 2 |
The second of three user-defined match codes that identifies the customer as fraudulent. A fraud match code exists for every customer in the customer Fraud table. The system checks this table during Order Entry for the sold-to and bill-to addresses. Alphanumeric, 15 positions; display-only. |
Fraud code 3 |
The third of three user-defined match codes that identifies the customer as fraudulent. A fraud match code exists for every customer in the customer Fraud table. The system checks this table during Order Entry for the sold-to and bill-to addresses. Alphanumeric, 15 positions; display-only. |
Name |
The following 5 fields are available for you to enter the customer's full name: Prefix A title that belongs before the customer's name (such as "Mrs." or "Dr."). If the Validate Prefix (I27) system control value is selected, your entry is validated against the Prefix table; see Working with Prefix Codes (WPFX). Alphanumeric, 3 positions; optional. First Name The customer's first name. Alphanumeric, 15 positions; optional. Initial The initial of the customer's middle name. Alphanumeric, 1 position; optional. |
|
Last Name The customer's last name. Alphanumeric, 25 positions; optional. Suffix An addition to the customer's full name (such as "M.D.", "Fr.", or "III"). Alphanumeric, 3 positions; optional. |
Company name |
The name of the company associated with the order. Alphanumeric, 30 positions; optional. |
Address |
The customer's full street address. Alphanumeric, 4 lines of 32 positions; optional. |
Apartment |
The apartment number or suite number of the delivery address. To enter an apartment or suite address: 1.Type APT to indicate an apartment or type STE to indicate a suite. 2.Insert a space and type the number of the apartment or suite; for example APT 4 or STE 116. Alphanumeric, 10 positions; optional. |
Zip/city/state |
Three fields are available for you to enter the customer's postal code, city, and state. Zip The postal code or zip code for this customer. Alphanumeric, 10 positions; optional. City The city in which the customer lives, or receives mail or shipments. Alphanumeric, 25 positions; optional. State The state or province in which the customer lives, or receives mail or shipments. Note: The system does not validate this address in the same way it validates a customer’s address, as in order entry. For example, it does not validate that the state is associated with the SCF for the postal code. Alphanumeric, 2 positions; optional. |
Country |
The country where the customer lives. Alphanumeric, 3 positions; optional. |
Notes |
Three fields are available for you to enter additional notes about this fraudulent customer, such as why the customer is a fraud. If the fraudulent customer record was created by placing F in the Hold/bypass/fraud field in the Customer Sold to table or Customer Bill To table, you do not advance to the Change Fraudulent Customers screen when you wish to change fraudulent customer information; instead the system advances you to the Change Customer Screen (sold to fraud), Change Ship To Screen (ship to fraud) or Change Customer Bill To Screen (bill to fraud). If you wish to enter notes about a fraudulent customer created by placing F in the Hold/bypass/fraud field, you must enter the notes using the Edit Customer Notes Screen or Work with Bill To Notes Screen. Alphanumeric, three 60-position fields; optional. |
| Introducing Order Hold Reason Codes | Contents | SCVs | Search | Glossary | Reports | Solutions | XML | Index | Working with Miscellaneous Frauds (WMFF) |
WCFD OMS 17.1 September 2018 OTN