Contents

Title and Copyright Information

Preface

• Audience
• Related Documents
• Accessing Oracle Communications Documentation
• Documentation Accessibility
• Document Revision History

1 Getting Started

• About the Order Management Web Client
• About Managing Orders
• Logging In to and Out of the Order Management Web Client
  • Logging In to the Order Management Web Client
  • Logging Out of the Order Management Web Client
• Working with the Order Management Web Client Interface
  • Using Accessibility Features
  • Working with Different Kinds of Areas
    • Collapsing and Expanding Areas with Arrows Before Their Names
    • Collapsing, Expanding, and Resizing Areas with Collapse Pane and Restore Pane Buttons
  • Working with Tables
    • Getting More Information About Rows
    • Refreshing Tables
    • Showing and Hiding Columns
    • Reordering Table Columns
    • Filtering Table Contents
    • Sorting Tables by Column Values
    • Exporting Table Data
    • Detaching Tables
  • Opening the Task Web Client

2 Finding Orders

• About Searching for Orders
  • Searching for Orders
  • Available Search Fields
  • Entering Search Criteria
• Working with Saved Searches
  • Saving a Search
  • Modifying a Saved Search
  • Deleting a Saved Search

3 Finding Faults

• About Searching for Faults
  • Searching for Faults
  • Available Search Fields
  • Entering Search Criteria
• Working with Saved Searches
  • Saving a Search
  • Modifying a Saved Search
  • Deleting a Saved Search
• Working with Search Results

4 Viewing Order Details

• About the Order Details Page
  • Returning to the Search Results
• Viewing Information About the Order
  • Viewing Timeline Information
  • Viewing Summary Information
    • General Area
    • Order Items Processing State Area
    • Dependencies Area
  • Viewing Order Data
    • Searching for Data
    • Selecting the View
    • Getting Data History
  • Viewing Orchestration Information
    • Understanding the Dependency Graph
    • Understanding the Decomposition Tree
    • Working with Graphics
  • Viewing Order Amendments
  • Viewing Latest Activity
    • Accessing the Activity Area
    • About the Activity Event Summary
    • About the Activity Event Details
• Viewing Order Items
  • Viewing Order Item Summary Information
  • Viewing Related Order Component Information
  • Viewing Order Item Transformations
    • Transformed Order Items Area
    • Source Order Items Area
  • Viewing Order Item Dependencies
    • Predecessors of This Order Item Area
    • Successors of This Order Item Area
• Viewing Order Components
  • Viewing Order Component Summary Information
  • Viewing Running and Failed Tasks for an Order Component
  • Viewing Related Order Item Information
  • Viewing Order Component Dependencies
    • Understanding Dependencies
    • Understanding Dependency IDs
    • Getting Information About Dependency Resolution Delay
    • Predecessors of This Order Component Area
    • Successors of This Order Component Area

5 Managing Orders

• About Order Actions
  • Using Job Control Orders for Actions on Multiple Orders
  • Actions on Job Control Orders
• Changing the Order Priority
• Changing the Order Reference
• Suspending Orders
• Resuming Orders
• Canceling Orders
• Failing Orders
• Resolving Dependencies
• Resolving Order Failures
• Retrying Orders
• Terminating Orders

6 Managing Order Items and Order Components

• Managing Order Items
  • Showing the Latest Activity for the Order Related To an Order Item
  • Opening an Order Component in the Order Component Tab
  • Finding a Transformed Order Item for an Original Order Item in the Order Item Table
• Managing Order Components
  • Showing the Latest Activity for the Order
  • Retrying or Resolving the Tasks for an Order Component
  • Opening and Editing a Task
  • Retrying or Resolving a Specific Task
  • Opening an Order Item in the Order Item Tab

7 Managing Workgroups, Notifications, and System Errors

• About Managing Workgroups, Notifications, and System Errors
  • About Associating Users with Workgroups
• Managing Workgroups
  • Assigning Users to Workgroups
  • Removing Users from Workgroups
  • Refreshing Workgroup Data
  • Deleting Workgroups
• Managing Users
  • Assigning Workgroups to Users
  • Removing Workgroups from Users
• Defining Workgroup Calendars
  • Defining Schedules
    • Defining Workweeks
    • Defining Regional Holidays
    • Creating the Schedule
    • Adding Schedule Exceptions
  • Specifying Time Zones
  • Setting Calendar Start and End Dates and Times
• Refreshing the Server Cache
• Managing Notifications
  • Exporting Notifications
  • Setting Up Email Notifications
  • Disabling or Enabling Notifications
• Managing System Errors
  • Exporting System Errors
  • Filtering System Errors
  • Clearing System Errors