Oracle Communications Order and Service Management (OSM) Customer Asset Manager enables you to view the customer assets that are associated with a customer account in OSM.
The customer requirements that are included in a customer order are called assets. An asset can be a physical product or a service product that is activated at a customer site: for example a telephone pager, telephone handset, telecommunications service, and Internet service.
A customer order is submitted to the OSM system. As assets are activated or delivered during order processing, they are automatically created and stored in the OSM system, which generates a unique asset number for each asset.
Customer Asset Manager displays only active assets.