EZTask - Check In

The Check-In train guides you through the reservation check-in process. You can access the Check-In train by selecting the Check-In link found at the following locations:

• EZTask Dashboard portlet
• "I Want To..." section on the Reservation screen
• Reservation Search results Actions menu

OPERA captures the length of time taken to check in each reservation. Check In time begins when you enter the Check In train and ends when you complete the check in. The system displays the Average Check In Time on the Housekeeping Heartbeat screen.

Select Reservation # 4806830 for Hugh Rearden (below) and we'll go through the steps to check in this reservation.

Check-In Process

Check-In uses a 4-step "train" approach that walks you through the process steps for checking in a reservation. The check-in train will automatically take you to the step that needs further information. You can move forward and backward through the train by selecting the stop or by using the Previous, Next, and Check-In buttons.

Using this function helps streamline the check in process, as it:

• identifies the information or action that is needed
• identifies any information or action that has already been completed and automatically advances to the appropriate step
• (For example, there is no need to stop at the Assign Room step if a room number has already been assigned to the reservation.)
• allows jumps to any stop of the train, backward or forward, and you can exit the train at any time if you don't want to continue with the check-in

Steps can be visited out of order, however the check-in can not be completed if the previous steps are not satisfied. In that case, a warning message will appear to inform you of missing information.

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Version 9.0.1.20