FAQ - How do I Check In a Reservation?
To Check In a Reservation:
1. Select Check-in from the Reservation Search results Actions menu, or Select the Check-In link from the "I want to" section on the Reservation screen.
2. Complete the section at each step in the process to advance to the next step. (The Check-In "train" will automatically open to the first step in the process that needs information.)
- Review Reservation - Review the reservation to make sure this is the correct reservation and the correct guest (especially if the reservation has sharers or a group). Select the "Go to Reservation" link in the "i want to..." section lower right if there are any changes that need to be made to the Reservation before proceeding.
- Secure Payment - Review, adjust, or complete the payment method for this reservation. Credit card transactions need a card swipe at this step (even if the payment method was manually entered).
- Assign Room - Click the room's row to highlight the room, and then select the Complete Check-In step. You can also select the room's number or room's type to pull up the floor plan to see where the room is located.
- Complete Check-In - Set the number of keys to be created and their expiration date.
3. Select the Check-In button.
Related items
Check-In Reservation
Check-In Step 1 -- Review Reservation
The Review Reservation stop provides an overview of the reservation that is being checked in. You can review reservation details, add packages and items to the reservation, and select Actions allowing you to change stay details, view the guest profile, and more.
Use the Enhance stay with Packages and Items link to add packages to the reservation.
- Select the link.
- When the pop-up appears, select Daily View.
- Select New.
- Search for available packages.
Note: Multi room reservations are separated upon selection of the check in action.
Check-In Step 2 -- Secure Payment
The Packages/Items stop provides a view of any packages attached to the reservation.
- Select New to search for and add packages/items to the reservation.
- Select Search to find available packages.
- Enter a search criteria to narrow your search, if desired.
- Select a package and save.
Check-In Step 3 -- Assign Room
The Assign Room stop lets you search for and select a room or change a room on the reservation during check-in. If a room that you want to assign is not yet ready for check in, the Assign Room stop gives you the option of placing the reservation in queue until the room is available.
Use the Assign Room stop to:
- Search for rooms based on Room Types.
- Narrow your search by selecting room conditions (i.e., Inspected, Clean, Dirty, Out of Service, Room Class, Floor, etc.) or by checking the Include Due Out Rooms checkbox.
- View a room's floor plan, photo, or other details about the room if the room number is linked.
- Change your room selection if a message alerts you that the room is dirty or occupied.
Note: Select Show More to refine your search by specifying Room Class, Floor, Features, Smoking, Connecting rooms, or Room Conditions.
Check-In Step 4 -- Complete Check-In
The Complete Check-In stop lets you complete the payment method (cash, credit card, direct bill, etc.) and details (card number, expiration date, etc.).
- Credit card transactions require a card swipe (even if the payment is manually entered).
- You must define the payment method and assign a room in order to complete the check-in.
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