FAQ - What actions can I take on a Guest Message?

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Messages can be delivered to the guest via SMS or to their room telephone, and can also be printed out. Once a message has been acted upon, it can be marked as Delivered.

Actions / Options that can be taken on all messages are Print, Send SMS, and Mark as Delivered (or Undelivered).

New

Options for delivery are Guest Room (selected by default), SMS text message, and Printer.

Room -- the message is sent to the room’s telephone (the specific method depends on the messaging interface used at the property) as soon as the message is Saved. Guest must be Checked In (in house).

SMS -- Sends a text message to the Guest's mobile phone. When selected a list of values appears from which to choose the number for the text message delivery, or you can edit or add a new mobile number for this message (copies to the guest's profile).

Printer -- When the message is saved, and the Printer option is selected, a Printer options box appears, so that you can choose how many copies and to which printer the message should print.

Pending (i.e., not marked as Delivered)

Pending Guest Messages can be edited, deleted, or marked as Delivered.

Delivered (i.e., marked as Delivered)

(Select the Show All Messages link to view the Guest Messages that have been marked as Delivered.)
With messages that are marked as Delivered, you can print or send SMS; however, messages marked as Delivered cannot be edited or deleted.

Undelivered (i.e. marked as Undelivered)

Messages that are marked as Undelivered return to Pending state, and can be edited, deleted, or marked as Delivered.