Oracle® Communications Convergence Release Notes
Release 3.0.2
E69229-03
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3 Known Problems

This chapter describes the known problems and workarounds in Oracle Communications Convergence 3.0.2.

General and Installation Issues

This section groups together the general known issues for Convergence.

Convergence Login Fails in GlassFish 5.0 Setups Configured using LDAP over SSL

Patch set: 3.0.2.2.0

Bug number: 29853011

Convergence login fails in GlassFish 5.0 setups when initial configuration is used with LDAP over SSL.

To workaround this issue, use the GlassFish Server version 5.0.1.

Cannot Integrate Convergence with Calendar Server 6.3

Release: 3.0.2.0.0

Bug number: 21058516

Convergence cannot be integrated with Oracle Communications Calendar Server 6.3 anymore. However, when you run the init-config script to configure Convergence, you are presented with the option to select Calendar Server 6.3 as the provider of the calendar service in Convergence.

To work around this issue, do not select Calendar Server 6.3 when you configure Convergence using the init-config script.

Unable to Run Convergence initial configuration script (init-config) with JDK8 for Oracle Solaris on SPARC

Release: 3.0.2.0.0

Bug number: 28210471

The Convergence initial configuration script (init-config) cannot be run with JDK8 for Oracle Solaris on SPARC. However, the init-config script can be run with JDK8 for other supported operating systems. See Convergence Installation and Configuration Guide for the information on supported operating systems.

To work around this issue, Oracle Solaris on SPARC should use JDK7 to run the init-config script while configuring Convergence.

S/MIME Applet not working with HTTPOnly Cookies

Release: 3.0.2.0.0

Bug number: 28175736

In Convergence, when HTTPOnly cookies are set, the Secure/Multipurpose Internet Mail Extension (S/MIME) applet is not working.

To work around this issue, it is recommended to set HTTPOnly settings to false when S/MIME is enabled in the deployment.

An Exception is Thrown while Configuring, Upgrading Convergence, and Restarting GlassFish Server 3.1.2

Release: 3.0.2.0.0

Bug number: 27590679

Log4j upgrade to version 2.9+ causes ArrayIndexOutOfBoundsException to be shown in GlassFish Server logs during configuration, upgrade of Convergence and restart of GlassFish Server 3.1.2. However, there is no functionality loss noticed because of the exception.

Convergence Upgrade Fails with LDAP Over SSL (LDAPS) and OpenLDAP Clients for Solaris 10

Release: 3.0.2.0.0

Bug number: 28184033

For Solaris 10, when Convergence is configured using LDAPS and OpenLDAP clients, upgrade fails.

To workaround this issue, use Oracle Directory Server Enterprise Edition (ODSEE) based LDAP client for convergence upgrade by setting LDAP_SERVER_HOME to ODSEE location as appropriate.

Convergence iwcadmin Help Displays Incorrect Filename in Default Value for HTTPBIND Log Location Parameter

Release: 3.0.2.0.0

Bug number: 28245213

The filename for 'Default Value' of log location parameter for the HTTPBIND, HTTPBIND_XFER, and HTTPBIND_AVATAR components is incorrectly displayed in iwcadmin help command in console.

Instead the 'Current Value' attribute in the output of iwcadmin help command refers to the correct names of the log files for all the HTTPBIND components.

No Support for Smart Phones

Release: 3.0.2.0.0

Bug number: NA

This release of Convergence does not include support for smart phones.

Running init-config Displays Warning with JDK7 in Linux

Release: 3.0.2.0.0

Bug number: 18234184

Java HotSpot Server VM warning: You have loaded library /opt/sun/comms/iwc/lib/libsetupSDKJNI.so which might have disabled stack guard. The VM will try to fix the stack guard now. It's highly recommended that you fix the library with 'execstack -c <libfile>', or link it with '-z noexecstack'. Finished Loading Default Properties...

After Reloading UI, the Mail Tab Is Displayed

Release: 3.0.2.0.0

Bug number: 12213298

When you reload Convergence in the browser, the Mail tab appears, even if you were viewing a different tab before reloading Convergence.

Messaging Issues

This section groups together the known issues pertaining to the messaging service in Convergence.

Convergence Mail Attachment Search does not Work with Messaging Server 8.1

Patch set: 3.0.2.2.0

Bug number: 29960010

When you configure Convergence with Messaging Server 8.1, Mail Attachment search does not work from Mail > Attachments.

To work around this issue, use elastic search. If elastic search is notconfigured, by default, bruteforce is used.

Error displayed in Tablet While Moving a Message in Two-Pane Layout

Release: 3.0.2.0.0

Bug number: 28625579

This issue is seen with tablets only. In the two-pane layout, when a user moves email messages across folders, an error is displayed in the Move Message dialog box on clicking OK. However, the message is moved to the selected folder and the error can be ignored.

Email List is Not Automatically Refreshed in Tablet After Deleting an Email in Two-Pane Layout

Release: 3.0.2.0.0

Bug number: 28643608

This issue is seen with tablets only. In the two-pane layout, when a user deletes an email, the email list is not automatically refreshed. However, the email list is getting refreshed when a user clicks on the Get Mail icon.

Attachment Search Fails with CCJ Character Set File Names

Release: 3.0.2.0.0

Bug number: 12275399

This issue occurs only while searching for two or more characters in a substring.

Calendar Issues

This section groups together the known issues pertaining to the calendar service in Convergence.

Calendar Event Alarms Not Being Sent By Instant Message

Release: 3.0.2.0.0

Bug number: 20968603

Oracle Communications Calendar Server can be configured to send event alarms to Oracle Communications Instant Messaging Server release 9.x. Convergence does not display instant messages for event alarms.

Yahoo Event Invitations Do Not Properly Display

Release: 3.0.2.0.0

Bug number: 18760552

When a user receives an iMIP/iTIP event notification email from Yahoo, the details are not properly displayed. The UI message format is broken, and RSVP options are not correctly displayed. In addition, the event isn't added to the calendar.

To work around this issue, add the channel option wrapsmtplonglines to control the Message Transfer Agent (MTA) behavior when it sees illegally long lines in incoming SMTP messages as per Editing MTA Channel Options. Also, manually add the event to your calendar.

See the Oracle wiki for more information:

https://wikis.oracle.com/display/CommSuite/Editing+MTA+Channel+Options

Yahoo Event Responses Are Not Displayed Properly

Release: 3.0.2.0.0

Bug number: 17388807, 16773937

When a Yahoo user has been invited to an event and that Yahoo user has replied to the invitation, the organizer of the event is likely to have problems viewing the Yahoo user's response in the calendar event.

To work around this issue, refer to the email with the Yahoo user's response to the invitation.

Cannot Invite a User to an Event if User Display Name Includes Double Quotes

Release: 3.0.2.0.0

Bug number: 17386456

If a user display name includes double quotes (for example, display"name), that user cannot be added to an invitation.

There is no workaround for this issue.

Calendar Properties Labels Incorrectly Aligned for Japanese Locale

Release: 3.0.2.0.0

Bug number: 13495595

When using Convergence in Japanese, Simplified Chinese, Traditional Chinese and Korean languages, some labels for Calendar properties are incorrectly aligned.

Address Book Issues

This section groups together the known issues pertaining to the address book service in Convergence.

Convergence Login Fails if User Has Large Number of piStore Entries

Release: 3.0.2.0.0

Bug number: 12813939

Convergence login fails if user has large number of piStore entries.

To work around this issue, reset following convergence parameters to accommodate long LDAP command delay:

  • ugldap.timeout

  • ab.storeentrieslimit

  • ab.pstore.lookthrulimit

Wait for ugldap.timeout to expire then refresh the Convergence login screen.

Errors in iwc_admin Log after Configuring Multiple Corporate Directories

SR number: 3-4124748511, 3-5418585761

Bug number: 12296971

After correctly configuring two corporate directories in an organization, log files show errors after restarting the GlassFish server.

Instant Messaging Issues

This section groups together the known issues pertaining to the instant messaging service in Convergence.

Calendar Event Alarms Not Being Sent By Instant Message

Release: 3.0.2.0.0

Bug number: 20968603

Oracle Communications Calendar Server can be configured to send event alarms to Oracle Communications Instant Messaging Server release 9.x. Convergence does not display instant messages for event alarms.

Options Issues

There are no known issues pertaining to Convergence user options.

WebRTC Issues

This section groups together the known issues pertaining to the Web real-time communication (WebRTC) service in Convergence.

PSTN Service may Not be Working

Release: 3.0.2.0.0

Bug number: 28183713

The public switched telephone network (PSTN) calls may not work when used with Convergence 3.0.2 and Oracle WebRTC Session Controller 7.2 or 7.1.

Unable to Make Outgoing PSTN Calls

Release: 3.0.2.0.0

Bug number: 20303154, 20211855

When Convergence is integrated with Oracle WebRTC Session Controller, which is installed with Media Engine 7.0, Convergence cannot make outgoing calls to the public switched telephone network (PSTN), or outgoing PSTN calls get disconnected.

Voice and Video Calling Not Working in Firefox 34 or 36

Release: 3.0.2.0.0

Bug number: 20302366

In some cases, peer-to-peer video and voice calls do not work when Convergence is open in Firefox version 34 or 36.

To work around this issue, use an earlier or later version of Firefox, or use a different browser.

Screen Sharing Continues After Call is Put on Hold

Release: 3.0.2.0.0

Bug number: 18676752

If user1 is on a call and is sharing his screen with user2, then places the call on hold and accepts a video conference from another user, user2 continues to see the screen from user1.

Multiple Login Messages Appear After Firefox Crashes During a Conference

Release: 3.0.2.0.0

Bug number: 18670858

When Firefox with a valid Convergence session in progress terminates and the browser is restarted, the Convergence session is displayed and mail/calendar/AB/IM works as expected. But, a login popup to the Webrtc Session Controller (WSC) server is also displayed. Even when the user is not in the Convergence window and the popup had been dismissed previously, the popup keeps reappearing.

To work around this issue, the user should logout of Convergence and login again.

Video Conference Not Displaying Video for Additional Participants

Release: 3.0.2.0.0

Bug number: 18497072

If invitations are sent to multiple users at the same time to participate in a video conference, the joining participants cannot see the video conference.

To work around this issue, send out invitations one at a time and wait for each user to accept or decline the invitation before inviting another user.

Cannot Load Filmstrip Video Conference During a Conference

Release: 3.0.2.0.0

Bug number: 18379769

In Firefox, in a video conference that has lasted more than five minutes, switching the video mode to filmstrip fails to load.

To work around this issue, do not switch to the film strip view after five minutes of video conferencing.

WIT Server Does Not Work if Convergence Uses a Customized Main Page Location

Release: 3.0.2.0.0

Bug number: 17072512

If you have customized the location of the Convergence main.html page, the WIT Server does not work.

To work around this issue, copy the webcom.swf directory from Convergence_Domain/docroot/iwc_static/layout/ to the same directory as your main.html page.

Oracle WebLogic Server Issues

This section groups together the known issues for Convergence Oracle WebLogic Server.

Oracle WebLogic Server does not Support Oracle Solaris 10

Patch set: 3.0.2.2.0

Bug number: 29719615

When you use Oracle WebLogic Server, Convergence configuration script fails to deploy Convergence on Solaris 10. Oracle Solaris 10 is not a certified platform for Oracle WebLogic Server 12.2.1.3.0.

Oracle WebLogic Server does not Support Instant Messaging Service

Patch set: 3.0.2.2.0

Bug number: 29993895

Instant Messaging Service and other services such as SMS and WSC integration are not supported in Convergence 3.0.2.2.0 setup that is deployed on Oracle WebLogic Server.

To workaround this issue, use GlassFish Server deployments.

Context path of static files is fixed to iwc_static for Convergence Deployed on Oracle WebLogic Server

Patch set: 3.0.2.2.0

Bug number: 31028618

When you configure Convergence on Oracle WebLogic Server, it deploys two applications, Convergence and Convergence_Client. By default, the context root for Convergence is /iwc. You can modify this context root during the initial configuration.

The context root for Convergence_Client is /iwc_static and you cannot modify this option during the initial configuration.

Advertising Issues

There are no known issues pertaining to the advertising module in Convergence.

Customization Issues

This section groups together the known issues for Convergence customizations.

Default IWCP Command Format in XML and Invalid Commands Return XML Only

Release: 3.0.2.0.0

Bug number: 12807684

Response of invalid commands with explicit fmt-out=text/json only return XML.

Convergence Does Not Display Right-to-Left Languages Properly

SR number: 1-473996841, 1-584006005, 1-622051802

Bug number: 12247522 (SUNBT6745772)

This issue occurs if you enable customization and perform the steps to add a custom language to Convergence, then log in as a user created in LDAP with a language preference set to the custom language (for example, Arabic). The UI displays text and aligns widgets left-to-right instead of right-to-left.

Convergence Hangs After Adding New Language

Release: 3.0.2.0.0

Bug number: 12247514 (SUNBT6745757)

This issue occurs if you enable customization and perform the steps to add a custom language to Convergence, creating a directory structure as shown in this example:

c11n_Home/allDomain/nls/new_language/resources.js

Convergence does not load the directory and the Convergence UI never appears.

To work around this issue, create an empty resources.js file in the c11n_Home/allDomain/nls directory (in addition to the resources.js file in the new_language directory).