atg.agent

Class AgentTools

java.lang.Object

atg.nucleus.logging.VariableArgumentApplicationLoggingImpl

atg.nucleus.GenericService

atg.agent.AgentTools

All Implemented Interfaces:

atg.core.logging.Logging, atg.core.logging.TraceLogging, atg.naming.AbsoluteNameable, NameContextBindingListener, NameContextElement, atg.naming.NameContextParentable, NameResolver, AdminableService, atg.nucleus.Configured, ApplicationLogging, atg.nucleus.logging.ApplicationLoggingSender, atg.nucleus.logging.TraceApplicationLogging, VariableArgumentApplicationLogging, ComponentNameResolver, Service, ServiceListener, java.util.EventListener

public class AgentTools
extends GenericService

Field Summary

Fields

Modifier and Type	Field and Description
protected static java.lang.String	AGENTRESOURCES
static java.lang.String	CLASS_VERSION Class version string
static java.lang.String	COMMENT_AGENT_PROPERTY_NAME The name for the agent property on a comment item
static java.lang.String	COMMENT_COMMENT_PROPERTY_NAME The name for the comment property on a comment item
static java.lang.String	COMMENT_CREATIONDATE_PROPERTY_NAME The name for the creationDate property on a comment item
static java.lang.String	COMMENT_OWNER_PROPERTY_NAME The name for the owner property on a comment item
static java.lang.String	NEW_PASSWORD_PARAM_NAME The name of the new passord parameter that is used to attach the new password to the notification email.
protected java.util.ResourceBundle	sBundle

Fields inherited from class atg.nucleus.GenericService

SERVICE_INFO_KEY

Fields inherited from interface atg.nucleus.logging.TraceApplicationLogging

DEFAULT_LOG_TRACE_STATUS

Fields inherited from interface atg.nucleus.logging.ApplicationLogging

DEFAULT_LOG_DEBUG_STATUS, DEFAULT_LOG_ERROR_STATUS, DEFAULT_LOG_INFO_STATUS, DEFAULT_LOG_WARNING_STATUS

Constructor Summary

Constructors

Constructor and Description
AgentTools()

Method Summary

Modifier and Type	Method and Description
void	assignUserToCurrentOrganization(RepositoryItem pProfile) Assigns an external profile to the organization that is currently set in the parent organization property.
void	assignUserToOrganization(RepositoryItem pProfile, java.lang.String pOrganizationId) Adds an external user to an organization
MutableRepositoryItem	createNewAgentProfileCommentItem() Creates a new transient comment item in the profile repository
RepositoryItem	createProfileComment(java.lang.String pProfileId, RepositoryItem pAgentProfile, java.lang.String pComment) Creates a new comment item for the given profile.
RepositoryItem	deleteProfileComment(java.lang.String pCommentId, java.lang.String pProfileId) Deletes a profile comment.
RepositoryItem	editProfileComment(java.lang.String pCommentId, java.lang.String pProfileId, RepositoryItem pAgentProfile, java.lang.String pComment) Edits the value of a profile comment.
java.lang.String	generateNewAccountPasswordAndNotification(MutableRepositoryItem pNewProfile, boolean pSendEmail, TemplateEmailSender pTemplateEmailSender, TemplateEmailInfo pTemplateEmailInfo, java.util.Map pTemplateEmailParams, boolean pSendEmailInDifferentThread, boolean pPersistEmail) Generates a password for a new external account and sends a notification email to the user.
java.util.Map	generateNewAccountTemplateDefaultParams(RepositoryItem pProfile, java.lang.String pPassword) Generates a parameters map that are made available to all new account email tempaltes.
AgentMessagingTools	getAgentMessagingTools() Returns component for sending agent messages
RepositoryItem	getAgentProfile(java.lang.String pProfileId)
RepositoryItem	getCustomerProfile(java.lang.String pProfileId)
ProfileTools	getInternalProfileTools() Returns the internalProfileTools.
java.lang.String	getProfileCommentItemDescriptorName()
ProfileTools	getProfileTools() The ProfileTools component
UserDirectoryTools	getUserDirectoryTools()
java.lang.String	getUserViewName() Returns the userViewName.
void	initializeRegistrationDate(MutableRepositoryItem pProfile) Initializes the registration date to the current time.
void	setAgentMessagingTools(AgentMessagingTools pAgentMessagingTools) Sets the component for sending agent messages
void	setInternalProfileTools(ProfileTools pInternalProfileTools) Sets the internalProfileTools.
void	setProfileCommentItemDescriptorName(java.lang.String pProfileCommentItemDescriptorName) Sets the name of the "comment" item descriptor in the external profile repository
void	setProfileTools(ProfileTools pProfileTools) Sets the ProfileTools component
protected void	setPropertiesOfComment(MutableRepositoryItem pComment, java.lang.String pCommentData, java.util.Date pCreationDate, java.lang.String pOwnerId, RepositoryItem pAgent) Sets the properties of a comment item
void	setUserDirectoryTools(UserDirectoryTools pUserDirectoryTools) Sets tools component used to add an external user to an organization
void	setUserViewName(java.lang.String pUserViewName) Sets the userViewName.

Methods inherited from class atg.nucleus.GenericService

addLogListener, createAdminServlet, doStartService, doStopService, getAbsoluteName, getAdminServlet, getAdminServletOutputStreamEncoding, getLoggingForVlogging, getLogListenerCount, getLogListeners, getName, getNameContext, getNucleus, getRoot, getServiceConfiguration, getServiceInfo, isAdminServletUseServletOutputStream, isLoggingDebug, isLoggingError, isLoggingInfo, isLoggingTrace, isLoggingWarning, isRunning, logDebug, logDebug, logDebug, logError, logError, logError, logInfo, logInfo, logInfo, logTrace, logTrace, logTrace, logWarning, logWarning, logWarning, nameContextElementBound, nameContextElementUnbound, removeLogListener, reResolveThis, resolveName, resolveName, resolveName, resolveName, sendLogEvent, setAdminServletOutputStreamEncoding, setAdminServletUseServletOutputStream, setLoggingDebug, setLoggingError, setLoggingInfo, setLoggingTrace, setLoggingWarning, setNucleus, setServiceInfo, startService, stopService, toString

Methods inherited from class atg.nucleus.logging.VariableArgumentApplicationLoggingImpl

vlogDebug, vlogDebug, vlogDebug, vlogDebug, vlogDebugTrace, vlogError, vlogError, vlogError, vlogError, vlogInfo, vlogInfo, vlogInfo, vlogInfo, vlogTrace, vlogTrace, vlogTrace, vlogTrace, vlogWarning, vlogWarning, vlogWarning, vlogWarning

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, wait, wait, wait

Field Detail

AGENTRESOURCES

protected static final java.lang.String AGENTRESOURCES

See Also:

Constant Field Values

sBundle

protected final java.util.ResourceBundle sBundle

NEW_PASSWORD_PARAM_NAME

public static final java.lang.String NEW_PASSWORD_PARAM_NAME

The name of the new passord parameter that is used to attach the new password to the notification email.

See Also:

Constant Field Values

COMMENT_COMMENT_PROPERTY_NAME

public static final java.lang.String COMMENT_COMMENT_PROPERTY_NAME

The name for the comment property on a comment item

See Also:

Constant Field Values

COMMENT_CREATIONDATE_PROPERTY_NAME

public static final java.lang.String COMMENT_CREATIONDATE_PROPERTY_NAME

The name for the creationDate property on a comment item

See Also:

Constant Field Values

COMMENT_OWNER_PROPERTY_NAME

public static final java.lang.String COMMENT_OWNER_PROPERTY_NAME

The name for the owner property on a comment item

See Also:

Constant Field Values

COMMENT_AGENT_PROPERTY_NAME

public static final java.lang.String COMMENT_AGENT_PROPERTY_NAME

The name for the agent property on a comment item

See Also:

Constant Field Values

CLASS_VERSION

public static final java.lang.String CLASS_VERSION

Class version string

See Also:

Constant Field Values

Constructor Detail

AgentTools

public AgentTools()

Method Detail

setAgentMessagingTools

public void setAgentMessagingTools(AgentMessagingTools pAgentMessagingTools)

Sets the component for sending agent messages

Parameters:

pAgentMessagingTools -

getAgentMessagingTools

public AgentMessagingTools getAgentMessagingTools()

Returns component for sending agent messages

Returns:

AgentMessagingTools

setUserDirectoryTools

public void setUserDirectoryTools(UserDirectoryTools pUserDirectoryTools)

Sets tools component used to add an external user to an organization

Parameters:

pUserDirectoryTools - tools component used to add an external user to an organization

getUserDirectoryTools

public UserDirectoryTools getUserDirectoryTools()

Returns:

tools component used to add a user to an organization

setProfileTools

public void setProfileTools(ProfileTools pProfileTools)

Sets the ProfileTools component

Parameters:

pProfileTools - the ProfileTools component

getProfileTools

public ProfileTools getProfileTools()

The ProfileTools component

Returns:

the ProfileTools component

setProfileCommentItemDescriptorName

public void setProfileCommentItemDescriptorName(java.lang.String pProfileCommentItemDescriptorName)

Sets the name of the "comment" item descriptor in the external profile repository

Parameters:

pProfileCommentItemDescriptorName - the name of the "comment" item descriptor in the profile repository

getProfileCommentItemDescriptorName

public java.lang.String getProfileCommentItemDescriptorName()

Returns:

the name of the "comment" item descriptor in the profile repository

createProfileComment

public RepositoryItem createProfileComment(java.lang.String pProfileId,
                                           RepositoryItem pAgentProfile,
                                           java.lang.String pComment)
                                    throws RepositoryException

Creates a new comment item for the given profile.

Parameters:

pProfile - the profile that will own the comment

pAgentProfile - the agent profile that made the comment

pComment - the comment data

Returns:

the comment repository item.

Throws:

RepositoryException

See Also:

setPropertiesOfComment(MutableRepositoryItem, String, java.util.Date, String, RepositoryItem)

editProfileComment

public RepositoryItem editProfileComment(java.lang.String pCommentId,
                                         java.lang.String pProfileId,
                                         RepositoryItem pAgentProfile,
                                         java.lang.String pComment)
                                  throws RepositoryException

Edits the value of a profile comment.

Parameters:

pCommentId - the id of the comment that an agent has added to a customer profile

pProfileId - the profile that will own the comment

pAgentProfile - the agent profile that made the comment

pComment - the comment data

Returns:

the comment repository item.

Throws:

RepositoryException

See Also:

setPropertiesOfComment(MutableRepositoryItem, String, java.util.Date, String, RepositoryItem)

deleteProfileComment

public RepositoryItem deleteProfileComment(java.lang.String pCommentId,
                                           java.lang.String pProfileId)
                                    throws RepositoryException

Deletes a profile comment.

Parameters:

pCommentId - the id of the comment that an agent has added to a customer profile

pProfileId - the profile that will own the comment

Returns:

the comment repository item.

Throws:

RepositoryException

See Also:

setPropertiesOfComment(MutableRepositoryItem, String, java.util.Date, String, RepositoryItem)

setPropertiesOfComment

protected void setPropertiesOfComment(MutableRepositoryItem pComment,
                                      java.lang.String pCommentData,
                                      java.util.Date pCreationDate,
                                      java.lang.String pOwnerId,
                                      RepositoryItem pAgent)

Sets the properties of a comment item

Parameters:

pComment - the mutable comment item

pCommentData - the comment data

pCreationDate - the creation date

pOwnerId - the owner of the comment item

pAgent - the agent that created the comment

createNewAgentProfileCommentItem

public MutableRepositoryItem createNewAgentProfileCommentItem()
                                                       throws RepositoryException

Creates a new transient comment item in the profile repository

Returns:

the new transient comment item

Throws:

RepositoryException

generateNewAccountPasswordAndNotification

public java.lang.String generateNewAccountPasswordAndNotification(MutableRepositoryItem pNewProfile,
                                                                  boolean pSendEmail,
                                                                  TemplateEmailSender pTemplateEmailSender,
                                                                  TemplateEmailInfo pTemplateEmailInfo,
                                                                  java.util.Map pTemplateEmailParams,
                                                                  boolean pSendEmailInDifferentThread,
                                                                  boolean pPersistEmail)
                                                           throws TemplateEmailException,
                                                                  RepositoryException

Generates a password for a new external account and sends a notification email to the user.

Parameters:

pNewProfile - the affected profile

pSendEmail - determines if the notification email is sent

pTemplateEmailSender - The sender used to send the templated email.

pTemplateEmailInfo - The email template.

pTemplateEmailParams - the template parameters. This method also adds the new password as a parameter

pSendEmailInDifferentThread - determines if the email is sent in a new thread

pPersistEmail - determines if email is persisted before it is sent.

Returns:

the new account password.

Throws:

TemplateEmailException

RepositoryException

See Also:

ProfileTools.generateNewPasswordForProfile(RepositoryItem), ProfileTools#sendEmailToUser(MutableRepositoryItem, boolean, boolean, TemplateEmailInfo, Map), #generateNewAccountTemplateParams(RepositoryItem, String)

generateNewAccountTemplateDefaultParams

public java.util.Map generateNewAccountTemplateDefaultParams(RepositoryItem pProfile,
                                                             java.lang.String pPassword)

Generates a parameters map that are made available to all new account email tempaltes.

By default, this method adds the parameter for the new password using the name defined by the NEW_PASSWORD_PARAM_NAME constant.

Extend this method to add additional parameters to the email template.

Parameters:

pProfile - the profile that had the new password generated.

pPassword - the new account password in clear text

Returns:

Map of template parameters

See Also:

NEW_PASSWORD_PARAM_NAME

initializeRegistrationDate

public void initializeRegistrationDate(MutableRepositoryItem pProfile)

Initializes the registration date to the current time.

Parameters:

pProfile -

assignUserToCurrentOrganization

public void assignUserToCurrentOrganization(RepositoryItem pProfile)

Assigns an external profile to the organization that is currently set in the parent organization property.

Parameters:

pProfile -

assignUserToOrganization

public void assignUserToOrganization(RepositoryItem pProfile,
                                     java.lang.String pOrganizationId)

Adds an external user to an organization

Parameters:

pProfile -

pOrganizationId -

getCustomerProfile

public RepositoryItem getCustomerProfile(java.lang.String pProfileId)

getAgentProfile

public RepositoryItem getAgentProfile(java.lang.String pProfileId)

getUserViewName

public java.lang.String getUserViewName()

Returns the userViewName.

Returns:

userViewName

setUserViewName

public void setUserViewName(java.lang.String pUserViewName)

Sets the userViewName.

Parameters:

pUserViewName -

getInternalProfileTools

public ProfileTools getInternalProfileTools()

Returns the internalProfileTools.

Returns:

internalProfileTools

setInternalProfileTools

public void setInternalProfileTools(ProfileTools pInternalProfileTools)

Sets the internalProfileTools.

Parameters:

pInternalProfileTools -