Class | Description |
---|---|
AgentEvent |
Event class that encapsulates the base information for agent related event activities.
|
AgentEventDroplet |
This droplet class can be used to create and send agent events from pages.
|
AgentMessageSource | |
AgentMessagingTools |
The class contains the configurations and utility methods for creating and
sending agent events.
|
AgentSessionEndEvent |
Event indicating an Agent's session has ended.
|
AgentSessionEndListener |
This class sends and AgentSessionEndEvent when a session ends.
|
CallEvent |
CallEvent class extends AgentEvent and adds callId, startTime and endTime properties
|
CallEventListener |
CallEventListener listens to Call events.
|
CallLogEntry |
CallLogEntry wraps a CallEvent object.
|
CallLogEntryGenerator |
CallLogEntryGenerator generates a CallLogEntry
|
ItemUpdateAgentEvent |
Agent event for capturing an update to an item.
|