(25806297, 25806311 Profile updates are not occurring in RightNow integration.
Incremental profile updates, as well as profile synchronization, is not occurring when working in Oracle Commerce Service Center.

Workaround: The reference integration uses JAXB for binding XML data to Java objects. Ensure that the system property javax.xml.accessExternalDTD is passed as a Java parameter with the value set to all in the server start up script.