Bookshelf Home | Contents | Index | PDF |
Oracle CRM On Demand CTI Developer's Guide > CTI Integration APIs > CTI Activity Web Service > CTIActivityInsert SOAP RequestThe following is a sample SOAP request to create four activities; one each for call, chat, email and voicemail: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:cti="urn:crmondemand/ws/odctibs/ctiactivity/" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:data="urn:/crmondemand/xml/ctiactivity/data"> <wsse:Security soapenv:mustUnderstand="1"> <wsse:Username>OKP/mos.def</wsse:Username> <wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">password</wsse:Password> <data:InteractionId>900000000051</data:InteractionId> <data:AgentOfferTime>1287786900</data:AgentOfferTime> <data:ChannelType>Inbound Call</data:ChannelType> <data:Origin>15551111212</data:Origin> <data:Destination>18003849503</data:Destination> <data:Priority>2-Medium</data:Priority> <data:IVRBeginTime>1287786601</data:IVRBeginTime> <data:QueueBeginTime>1287786213</data:QueueBeginTime> <data:Queue>Support</data:Queue> <data:InteractionId>9000000000054</data:InteractionId> <data:AgentOfferTime>1287786900</data:AgentOfferTime> <data:ChannelType>Inbound Chat</data:ChannelType> <data:Origin>jsoap@match.com</data:Origin> <data:Destination>cti@testing.com</data:Destination> <data:Priority>2-Medium</data:Priority> <data:IVRBeginTime>1287786601</data:IVRBeginTime> <data:QueueBeginTime>1287786213</data:QueueBeginTime> <data:Queue>Support</data:Queue> <data:InteractionId>900000000053</data:InteractionId> <data:AgentOfferTime>1287786900</data:AgentOfferTime> <data:ChannelType>Inbound Email</data:ChannelType> <data:Origin>jsoap@match.com</data:Origin> <data:Destination>cti@testing.com</data:Destination> <data:Priority>2-Medium</data:Priority> <data:IVRBeginTime>1287786601</data:IVRBeginTime> <data:QueueBeginTime>1287786213</data:QueueBeginTime> <data:Queue>Support</data:Queue> <data:InteractionId>900000000055</data:InteractionId> <data:AgentOfferTime>1287786900</data:AgentOfferTime> <data:ChannelType>Inbound Voicemail</data:ChannelType> <data:Origin>15551111212</data:Origin> <data:Destination>18003849503</data:Destination> <data:Priority>2-Medium</data:Priority> <data:IVRBeginTime>1287786601</data:IVRBeginTime> <data:QueueBeginTime>1287786213</data:QueueBeginTime> <data:Queue>Support</data:Queue> |
Oracle CRM On Demand CTI Developer's Guide, Release 32 | Copyright © 2016, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |