Configuration Guide for Oracle CRM On Demand Life Sciences Edition > Getting Started >

About Provisioning Oracle CRM On Demand Life Sciences Edition

If your company plans to use Oracle CRM On Demand Life Sciences Edition, then your first task is to contact Customer Care and ask the agent to set up your company to use Oracle CRM On Demand Life Sciences Edition. The initial setup process, which is referred to as provisioning, makes available Web pages, features, and fields, which can differ from the standard edition of Oracle CRM On Demand, but are relevant to your business.

When Customer Care provisions Oracle CRM On Demand Life Sciences Edition for your company, Customer Care adds a number of life sciences record types to your Oracle CRM On Demand application. For more information about these life sciences record types, see Roadmap for Configuring Oracle CRM On Demand Life Sciences Edition and Record Types for Oracle CRM On Demand Life Sciences Edition.

Customer Care also creates the access profiles for Oracle CRM On Demand Life Sciences Edition and the life sciences administrator role, and assigns this role to your company administrator. This role gives company administrators the privileges and access options that they require to configure the Oracle CRM On Demand application, create other roles, and grant the same privileges and access options to other roles. The configuration tasks are described in the following chapters.

Customer Care can also set up other features in Oracle CRM On Demand Life Sciences Edition, including the following:

• Custom record types
• How your company accesses Oracle CRM On Demand
• How your company manages large volumes of data
• How your company handles record locking for certain life sciences record types, to meet regulatory guidelines to enhance data integrity and data quality