Setting Up Tiered Loyalty Awards

Follow these instructions to set up a loyalty awards program that allows customers to earn awards at multiple point thresholds without resetting their accrued point total. For example, you can set up a program that awards a $5 discount at 50 points, a $10 discount at 100 points and a free entrée at 200 points. You can configure the awards program to reset the points total after reaching a certain threshold.

1. Follow these instructions to create a loyalty point award, starting with the lowest tier:
   1. Create a Points Awards Rule loyalty rule.
   2. Select the Eligibility Rule to apply an eligibility rule.
   3. Select Print Points Until Awards to print the amount of points a customer must accrue to reach this award on the receipt.
   4. Select a Precedence. For example, select 95. When configuring a subsequent tier, make sure the selected precedence is lower. For example, select 94 for the next tier, 93 after that, and so on.
   5. On the Awards tab, select Points Balance Total from Balance Use Type.
   6. Enter the number of points required for this award in Point Threshold. For example, enter 50.
   7. Configure the award. Do not enter a Point Cost.
   8. Select Cross Point Threshold to indicate that this award belongs to a tiered award program.
2. To configure a threshold at which the customer points total resets:
   1. Create a Points Awards Rule loyalty rule.
   2. Do not select an Eligibility Rule.
   3. Do not select Print Points Until Awards.
   4. Select a Precedence. Set this award rule as the lowest precedence for this program.
   5. On the Awards tab, select Points Balance Total from Balance Use Type.
   6. Enter the number of points at which the point total resets in Point Threshold. This should typically be the same number as the highest award tier.
   7. Enter the same number of points in Point Cost. This value is deducted from the customer point balance.
3. Assign the loyalty rule to a program.