You might need to have the serial number of your Oracle Business Intelligence Machine when you ask for service on your system. Record this number for future use. Use one of the following methods to locate your machine's serial number:
On the front panel of the Oracle Business Intelligence Machine, look at the bottom ledge (near the center) to locate the machine's serial number. For an illustration of the Oracle Business Intelligence Machine front panel, see Front Panel Features.
Locate the yellow Customer Information Sheet (CIS) attached to your Oracle Business Intelligence Machine packaging. This sheet includes the serial number.
From ILOM, enter the show/SYS command, or go to the System Information tab in the ILOM browser interface.
Use Table A-2 to collect information that you might need to communicate with Oracle support personnel.
Table A-2 System Information Required for Support
| System Configuration Information Required | Your Information |
|---|---|
|
Service contract number |
|
|
System model |
|
|
Operating environment |
|
|
System serial number |
|
|
Peripherals attached to the system |
|
|
Email address and phone number for you and a secondary contact Street address where the system is located |
|
|
Administrator password |
|
|
Summary of the problem and the work being done when the problem occurred |
|
|
Other useful information |
|
|
IP address |
|
|
Oracle Exalytics In-Memory Machine name (system host name) |
|
|
Network or internet domain name |
|
|
Proxy server configuration |
Parent topic: Troubleshooting