5.6 Running Exception - Stuck Instances Report

The Exception - Stuck Instances report provides information tracked about the milestones with a currently executing duration exceeding the Threshold (seconds). Only open instances are included in the report.

Only users with the role InsightModelCreator/InsightExecutive/InsightAdmin can run reports.

To run the Exception - Stuck Instances report:

1. Click the Reports tab or the Reports Tile on the Home page.
   The Reports page opens.
2. Click Milestone Performance.

   Figure 5-9 Exception - Stuck Instances Screen

   
3. Select a suitable Report Format: HTML or PDF.
4. Select one model for which you want to generate the report in the Insight Model drop-down list.
5. Select the Milestone(s) you want to be included in the report. You can select multiple milestones.
6. Select one or more Milestone Status.
7. Select the Date Range.
   1. Select a Begin date from the calendar.
   2. Select an End date from the calendar.
8. Enter a threshold value in the Threshold (seconds) field. The default threshold is 600 seconds which equates to 10 minutes. A few other examples are given below.
   For a threshold of:

   • 3 days, use 259200

   • one day, use 86400

   • 8 hours, use 28800

   • 2 hours, use 7200

   • 1 hour, use 3600

   • 30 minutes, use 1800.

9. Click Run Report to run the report with the provided details.
10. Click Reset to reset all the fields.

The Milestone Performance Report is available.

Figure 5-10 Exception - Stuck Instances Report