Basic Troubleshooting

The following table contains descriptions and solutions for common problems encountered when installing or operating any configuration of the Workstation 6 Series.

Table 12-1 Basic Troubleshooting

Problem	Possible Causes	Solution
The workstation does not start and does not show the splash screen.	No power to the workstation.	Make sure you connected the AC power cable to the workstation and to a surge-protected outlet, UPS, power conditioner, or wall outlet. If you placed the workstation on the stand, make sure you connected the power cable to the stand.
The workstation does not start and the screen remains blank after 30 seconds.	Missing or defective SO-DIMM.	Re-seat SO-DIMM 0.
The workstation does not start. The operator LED stays off or stays on. The operator LCD remains blank after 30 seconds.	The system board may be defective.	Contact your Oracle MICROS representative.
The workstation does not connect to the Local Area Network.	The Network Patch cable is not connected.	Install the appropriate patch cable between the workstation and the wall jack.
The workstation does not read mag cards.	The mag card reader head is dirty or contaminated. The mag card reader is defective.	Use the mag card cleaning kit on the reader. Replace the magnetic stripe reader.