Out-of-the-box ServiceNow customized template files are included in the Self Update archive that was installed in Installing the ServiceNow Ticketing Connector.
To extract a template file to use as a base for customization:
Export the installation files to a managed host machine or to your workstation:
To export to a managed host, refer to Exporting Installation Files to a Managed Host.
To export to your workstation, refer to Exporting Installation Files to Your Workstation.
Open a command window on the host where the export file was copied and navigate to the directory where the file was copied.
Extract the ServiceNow template file from the .zip file using the following command:
unzip *.zip archives/service_now_connector.jar
Extract the templates from the jar file using the following command:
$JAVA_HOME/bin/jar xf archives/*.jar templates