Perform the following steps to manually create a ticket:
From the Enterprise menu, select Monitoring, then select Incident Manager.
The Incident Manager page appears, showing all open incidents (Figure 4-7):
Figure 4-7 Incident Manager: All Open Incidents
Select an incident for which you would like to create a ServiceNow ticket.
In the Tracking section, click More, then select Create Ticket (Figure 4-8):
Figure 4-8 Create Ticket
In the Create Ticket pop-up window, select the ServiceNow Ticketing Connector and a ticket template from the Template Name drop-down menu, then click OK.
Figure 4-9 Create Ticket Pop-up Window
Note:
If you do not see the desired template, you can add one using the emctl register_template connector command. See Creating a New Custom Template for details.