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Contents
Title and Copyright Information
Preface
Intended Audience
Documentation Accessibility
Related Documents
Conventions
What's New?
Change Details
1
Introduction
1.1
Functional Overview of Siebel
1.2
Siebel-specific Targets
2
Performing Installation and Upgrades
2.1
Prerequisites for Setting Up Siebel in Enterprise Manager
2.2
Setting Up Siebel in Enterprise Manager
2.3
Enabling Automation
2.3.1
Enabling Automation for Siebel Versions 7.7 and 7.8
2.3.2
Enabling Automation for Siebel Version 8.x
3
Configuring Siebel Enterprise Targets
3.1
Prerequisites for Adding a Siebel Enterprise or Target
3.2
Adding a Siebel Enterprise
3.3
Discovery Process of the Siebel Enterprise in Enterprise Manager
3.4
Updating the Siebel Enterprise
3.5
Updating the Siebel Servers
3.6
Siebel Compliance Standards
3.7
Adding Non-Siebel Targets to an Existing Siebel Enterprise Target
3.8
Defining Manually Added Non-Siebel Targets as Critical Targets for a Service
3.9
Removing Servers or Components From an Existing Enterprise
3.10
Patching Siebel Targets
3.10.1
Prerequisites for Patching Siebel Targets
3.10.2
Procedure for Patching Siebel Targets
3.11
User Roles and Privileges
4
Creating Siebel Service Targets
4.1
Creating Siebel Application Services
4.2
Adding a Siebel Service for a Siebel Application
4.3
Removing a Siebel Service from a Siebel Hierarchy
5
About Siebel Transactions
5.1
Typical Siebel Transactions
5.2
Recording Transactions and Testing Availability and Performance
5.3
Adding a Siebel HI Test with Transaction Groups to an Existing Service
5.4
Using OATS to Record and Playback Siebel Transactions
6
Siebel Performance Diagnostics
6.1
Features of Siebel Diagnostics
6.2
Types of Diagnostic Reports
6.2.1
Server Performance Report Scenario
6.2.2
User Performance Report Scenario
6.3
Prerequisites for Diagnostic Reports
6.4
Creating Diagnostic Reports
6.5
Viewing Server Performance Reports
6.5.1
Server Performance Report <Report Name> Page
6.5.2
Server Performance Report <Report Name> <Bucket> Page
6.5.3
Server Performance Report <Report Name> <Request ID> Page
6.6
Viewing User Performance Reports
6.6.1
User Performance Report <Report Name> Page
6.6.2
User Performance Report <Report Name> <Bucket> Page
6.6.3
User Performance Report <Report Name> <Request ID> Page
7
Using Siebel Workflow
7.1
About Siebel Workflow
7.2
Discovering and Monitoring Siebel Workflow Targets in Cloud Control
8
Using Event Logs
8.1
Viewing Event Logs
9
Siebel Metrics
9.1
Siebel Component Metrics
9.2
Siebel Component Group Target Metrics
9.3
Siebel Gateway Target Metrics
9.4
Siebel Server Target Metrics
9.5
Siebel Workflow Target Metrics
10
Troubleshooting
10.1
Failure to Discover a Siebel Enterprise
10.2
Certain Metrics are Not Collected
10.3
Business Metrics Are Not Collected
10.4
All SarmQuery Metrics are '0'
10.5
Siebel File System Metrics Are Not Collected
10.6
Status of Certain Components in Enterprise Manager Differs from Status of Same Components in Server Manager
10.7
Beacon Does Not Correctly Report Status of HI Applications
10.8
Siebel Enterprise Discovery Does Not Yield Results
10.9
Siebel Enterprise Discovery Fails With Internal Error
10.10
Siebel Application Discovery Does Not Yield Results
10.11
Siebel Service Status Issues
10.12
Sarm Metrics and Performance Diagnostics Issues
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