This document contains the following topics:
The Knowledge page provides access to Oracle's extensive knowledge base. You can search for documents by entering a word or phrase, then filter the list of returned documents.
To search for documents:
Enter a word or phrase in the Search Knowledge box.
Do one of the following:
Select a filter.
Cloud Support searches for all of the documents that relate to the service filter that you selected. The list of service filters is determined by the Cloud products associated with the SIs in your profile.
Click the magnifying glass icon.
Cloud Support searches for all of the documents that relate to the services to which you subscribe (My Services (All)).
A list of documents that meet your criteria appears. The number of results returned is displayed at the top of the list.
To further refine or change your results, select a filter.
Click Next at the bottom of the list to display the next page of results.
The Next button appears if the list of documents is too long to display on one page.
The Knowledge page contains three types of search filters:
My Services (All) - select this filter to see all documents related to the Oracle Cloud Services that you subscribe to.
Individual service filters - for example, Oracle Social Network Cloud Services, Oracle Database Cloud Services. Select one of these filters to see only the documents related to the selected service.
All Knowledge - Select this filter to see all documents in the Knowledge Base that meet your criteria. This may include documents about services that you are not subscribed to.
Depending on the number of services that you are subscribed to, you may see a blue arrow on the right side of the filter list. Click this arrow to see more filters. The All Knowledge filter is the last item in this list.
Select a document title link to view that document. The document appears and the screen is split, with the document content displayed on the right side of the screen, in the document viewer, and the current list of documents on the left. To open the document in a new tab or window, right click a document title in the results list. If you do this, the document is opened without the split viewer, giving you more width to view the content.
The current list of documents is the results list from your last search. Click Back to Results to return to the screen with your search terms and result set.
The document viewer displays:
The document type, document title, document Id, date modified, and the Comments link
The document body text, which typically has the following sections:
In This Document to enable navigation to the main sections within the document.
Applies To which contains the list of products, product versions, and platforms to which the document applies. For product versions, if only a single version is listed, the document applies to that version and all later versions. If a version range is listed, the document applies inclusively to all versions within the specified range.
Document body sections which are different for each document type.
Related which lists:
Products to which the document applies. In this case, the product is displayed using the product hierarchy. For example select Oracle E-Business Suite, then select Financial Management, then select Travel and Expense, then select Internet Expenses.
Keywords that have been tagged to the document.
The Comments link. If the document has comments, click the link to view the comments.
Oracle Cloud Support provides local language knowledge base in Simplified Chinese, Japanese, and Korean. Currently only a small number of important documents are translated, but the number will increase over time.
If a translation exists for a document, one or more links appear at the bottom of the English document. Click the appropriate link to see the translated document.
If you select Simplified Chinese, Japanese, or Korean from the Language menu on the initial sign in window or from the Settings > Personalization window, you can search the knowledge base for documents in the selected language. The searches you perform will include documents in the language that you have specified as well as English knowledge base documents.