Contents

Title and Copyright Information

Preface

• My Oracle Support Terms of Use
• Documentation Accessibility

1 Oracle Cloud Support Getting Started

• 1.1 Registration
• 1.2 Oracle Cloud Support Overview
  • 1.2.1 Dashboard
  • 1.2.2 Service Requests
  • 1.2.3 Knowledge
  • 1.2.4 Community
• 1.3 Using Oracle Cloud Support
  • 1.3.1 Personalization, My Account, Administration, Log Out
    • 1.3.1.1 Personalization
  • 1.3.2 Opening Oracle Cloud Support in Multiple Browser Windows Simultaneously
  • 1.3.3 Switching to My Oracle Support
  • 1.3.4 Accessibility Tips
  • 1.3.5 File Formats for Downloading Documents
  • 1.3.6 Supported Browsers
  • 1.3.7 Web Conferencing with Oracle Support
  • 1.3.8 Resetting Your Password
  • 1.3.9 Contact Oracle Global Customer Support
  • 1.3.10 Troubleshooting
    • 1.3.10.1 What should I do if I receive an error while using Oracle Cloud Support?
• 1.4 Customer User Administrators
  • 1.4.1 CUA Tasks
  • 1.4.2 Message Center

2 Dashboard

• 2.1 Site Alerts and Notifications Area
• 2.2 Viewing Service Requests
• 2.3 Creating a Service Request

3 Knowledge

• 3.1 Knowledge Page Overview
• 3.2 Searching for Documents
  • 3.2.1 Understanding Search Filters
• 3.3 Viewing Documents
• 3.4 Multilingual Knowledge Base Support

4 Service Requests

• 4.1 Viewing Service Requests
  • 4.1.1 What is the Service Requests page?
  • 4.1.2 What are the different SR statuses?
  • 4.1.3 How do I filter SRs?
  • 4.1.4 What do the different severity classifications mean?
  • 4.1.5 What is the service type, service name, or product?
  • 4.1.6 Why can't I find my SR?
• 4.2 Creating Service Requests
  • 4.2.1 How do I create an SR?
  • 4.2.2 What are preferred contact methods?
  • 4.2.3 What are SR details by email?
• 4.3 Working With Service Requests
  • 4.3.1 How do I update an SR?
  • 4.3.2 How do I close an SR?
  • 4.3.3 How do I upload a file?
  • 4.3.4 How do I view an uploaded file?
  • 4.3.5 How do I delete an uploaded file?

5 Community