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Contents
Title and Copyright Information
Preface
My Oracle Support Terms of Use
Documentation Accessibility
1
Oracle Cloud Support Getting Started
1.1
Registration
1.2
Oracle Cloud Support Overview
1.2.1
Dashboard
1.2.2
Service Requests
1.2.3
Knowledge
1.2.4
Community
1.3
Using Oracle Cloud Support
1.3.1
Personalization, My Account, Administration, Log Out
1.3.1.1
Personalization
1.3.2
Opening Oracle Cloud Support in Multiple Browser Windows Simultaneously
1.3.3
Switching to My Oracle Support
1.3.4
Accessibility Tips
1.3.5
File Formats for Downloading Documents
1.3.6
Supported Browsers
1.3.7
Web Conferencing with Oracle Support
1.3.8
Resetting Your Password
1.3.9
Contact Oracle Global Customer Support
1.3.10
Troubleshooting
1.3.10.1
What should I do if I receive an error while using Oracle Cloud Support?
1.4
Customer User Administrators
1.4.1
CUA Tasks
1.4.2
Message Center
2
Dashboard
2.1
Site Alerts and Notifications Area
2.2
Viewing Service Requests
2.3
Creating a Service Request
3
Knowledge
3.1
Knowledge Page Overview
3.2
Searching for Documents
3.2.1
Understanding Search Filters
3.3
Viewing Documents
3.4
Multilingual Knowledge Base Support
4
Service Requests
4.1
Viewing Service Requests
4.1.1
What is the Service Requests page?
4.1.2
What are the different SR statuses?
4.1.3
How do I filter SRs?
4.1.4
What do the different severity classifications mean?
4.1.5
What is the service type, service name, or product?
4.1.6
Why can't I find my SR?
4.2
Creating Service Requests
4.2.1
How do I create an SR?
4.2.2
What are preferred contact methods?
4.2.3
What are SR details by email?
4.3
Working With Service Requests
4.3.1
How do I update an SR?
4.3.2
How do I close an SR?
4.3.3
How do I upload a file?
4.3.4
How do I view an uploaded file?
4.3.5
How do I delete an uploaded file?
5
Community
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