Siebel Dealer Administration Guide > Managing Warranty Claims > Process of Creating a Warranty Claim >
Creating a Warranty Claim
After conducting the repair work on an asset, the dealer or service provider creates a claim to document the details of the work performed in preparation for submitting a claim to the manufacturer. This task is a step in Process of Creating a Warranty Claim. To create a warranty claim
- Navigate to the Warranty Claims screen, then Claims List view.
- In the Claims List view, click New to add a warranty claim.
Siebel Dealer creates a new warranty claim and automatically assigns a warranty claim number.
- In the Asset Serial number field, enter the serial number for the asset.
The Partner Name field is a read-only field. It displays the name of the dealer who is logged in to Siebel Dealer.
- In the Warranty Claim form, click in the Usage field, and enter the mileage or operating hours for the asset.
- Select a unit of measure from the Usage UOM drop-down list.
- In the Date Reported field, enter the date when the problem was reported by the customer.
- In the Warranty Claim form, select a work order number to link the work order with the warranty claim.
NOTE: Asset conditions are populated from the work order by default. Only work orders for the same asset and same partner appear when you perform a lookup.
- Click Verify.
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