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Siebel Business Process Framework: Workflow Guide > Defining Custom Workflow Policies > Customizing Workflow Policy Objects > Configuring a Custom Workflow Policy ProgramThis topic describes how to configure a custom workflow policy program, which is a generic event that determines an action. To configure a custom workflow policy program, you configure the workflow policy event. CAUTION: Make sure you thoroughly test any SQL query that you use with a custom workflow policy program. If this SQL query fails to find a row, then the workflow policies action cannot process a token. To configure a custom workflow policy program
Copying an Existing Workflow Policy ProgramIf you configure a new workflow policy program, then it is recommended that you copy an existing workflow policy program that provides functionality that is similar to the functionality that you require. You can then modify this copy. If something goes wrong with your custom workflow policy program, then you can start over with the original, unmodified workflow policy program. If you modify a copy, then you can often reuse a significant portion of the existing configuration, which leads to fewer errors than if you configure an entirely new workflow policy program. Using a Carriage Return in a Workflow Policy ProgramIt is recommended that you avoid using the carriage return character. If you configure a workflow policy program argument, and if a carriage return character exists in SQL Statement or SQL Statement Outputs, then unexpected behavior might result. Siebel CRM might not substitute the substitution value with the intended value. It might literally substitute it with the [Label]. Configuring Required ValuesTable 60 describes the values you must provide if you configure a workflow policy program that inserts a new record. For more information, see Siebel Data Model Reference on My Oracle Support. |
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