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Configuring the Accept Chat Command Data Parameters for AcceptChatGroup
The following procedure shows how to configure the accept chat command data parameters (AcceptChatCmdData) for AcceptChatGroup commands. To configure the accept chat command data parameters for AcceptChatGroup
- Navigate to the Administration - Communications screen, then the All Command Data view.
- In the Command Data list, configure AcceptChatCmdData with the values shown in the following table.
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AcceptChatCmdData |
Select your communications configuration record. |
Enter a comment, for example: Add for chat auto answer. |
- Click the Command Data Parameters tab, and configure the following records for AcceptChatCmdData with the values shown in the following table.
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Param.AutoHold |
FALSE |
Param.TrackingID |
{InteractionId} |
- Navigate to the Administration - Communications screen, then the All Configurations view, select your communications configuration record from the Configurations list, and then do the following:
- Click the Commands tab, and configure the AcceptChatGroup command with the value shown in the following table.
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AcceptChatGroup |
AcceptChatCmdData |
- Click the Parameters tab, and verify that the command data parameters have the Param.TrackingID that you configured in Step 3.
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