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Siebel Chat Guide > Methods for Customizing Siebel Chat Process Flow and Interface Functionality > Methods for Customizing Siebel Chat Process Flow and Interface Functionality > GetTransferredActivityDataFromDBThis method is used to query the parent activity record. The query is based on the interaction ID, and it applies only to chat transfers. Generally, this method queries for the service request ID when a second agent accepts a chat. Table 23 shows the input PropertySet arguments for GetTransferredActivityDataFromDB. The output PropertySet for GetTransferredActivityDataFromDB contains the key value pairs that are defined by the ValueFields input parameter. ExampleWhen an agent accepts a transferred chat, the service request ID that Siebel automatically creates must be located. The Chat Business Service by default uses the interaction to query the activity created by the first agent (who transferred the chat), and then to query for that activity to obtain the service request ID. The input is as follows: |
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