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Siebel Chat Guide > Customizing Siebel Chat > Process of Configuring Siebel Chat FeedbackWhen agents are typing a response to an incoming chat, the following feedback message appears on the recipient's chat pane, provided that Siebel Chat feedback is configured: Likewise when customers are typing a response to the agent, the following message appears on the agent's chat pane, provided Siebel Chat feedback is configured: In both cases, the feedback message appears at the bottom of the chat transcript area in the chat pane, and it is displayed for approximately 5 seconds before disappearing. To configure feedback messages to display during chat sessions between agents and customers, perform the following tasks. This process is a step in Roadmap for Configuring Siebel Call Center for Siebel Chat. |
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