Siebel Chat Guide > Customizing Siebel Chat > Process of Configuring Siebel Chat Feedback >
Configuring User Preferences for Siebel Chat Feedback
The following system preferences must be configured in Siebel Call Center for Siebel Chat feedback:
Use the following procedure to configure the user preferences in Siebel Call Center for Siebel Chat feedback. This task is step in Process of Configuring Siebel Chat Feedback. To configure the user preferences for Siebel Chat feedback
- Navigate to the Administration - Application screen, then the System Preferences view.
- Query for *Chat* to get a list of all the chat-related system preferences that you can set up.
- Configure the following system preferences with, for example, the values shown in the following table.
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Chat: CustomerTypeDisplayTime |
5 |
Indicates to show the feedback message (Customer is typing) for 5 seconds on the agent's chat screen. |
Chat: AgentTypeDetectInterval |
5 |
Indicates to show the feedback message (Agent is typing) for 5 seconds on the customer's chat screen. |
Chat: SendAgentTypeMsgCmd |
SendAgentTypingMsg |
Indicates the CTI command to use to send the agent's feedback message to a customer. |
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